Senior Analyst, IT Change Management

Job Description Summary

This role supports the execution and governance of the IT Change Management program within the Raymond James production environment, with a primary focus on higher-risk and complex change activity. The Senior Analyst exercises independent judgment in evaluating Change Requests, facilitating Change Advisory Board (CAB) oversight, and ensuring adherence to the Raymond James Change Management Standard.
In addition to daily change review and approval responsibilities, this role leads recurring control reviews, supports audit readiness efforts, and identifies trends or systemic risks within change activity. The Senior Analyst partners closely with IT stakeholders and Regional CMOs to promote consistent governance practices across the Global Change Management program.
The position also contributes to strategic initiatives aimed at strengthening Change Management controls, enhancing process efficiency, and advancing the overall maturity of the Global Change Management framework.

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities:

• Maintain deep knowledge of the IT Change Management Standard, enterprise policies, and applicable regulatory requirements, ensuring adherence within daily operations and identifying, reporting, and escalating patterns of noncompliance when observed.

• Analyze and assess risk associated with products, applications, infrastructure changes, and new business initiatives impacting the IT production environment, ensuring changes remain within established risk appetite and regulatory expectations.

• Evaluate and approve Change Requests (CRs), validating risk assessments, business justification, impacted configuration items and services, implementation sequencing, backout plans, testing evidence, maintenance window alignment, and lead time compliance.

• Proactively identify scheduling conflicts, cross-functional dependencies, blackout window violations, and elevated risk conditions, escalating as necessary.

• Collaborate with Change Requestors and technical teams to remediate incomplete, inaccurate, or non-compliant Change Request submissions, providing clear guidance and constructive challenge to ensure control integrity.

• Facilitate weekly Change Advisory Board (CAB) meetings, including setting the agenda, preparing and distributing risk summaries, gathering and documenting required change details, leading discussion of risks and readiness for deployment, recording and distributing meeting minutes, and coordinating follow-up actions and accountability for identified concerns.

• Evaluate Post Implementation Reviews (PIRs), assessing change quality and compliance outcomes, identifying systemic issues, and escalating concerns as appropriate.

• Monitor and manage Change Management workflows and queues within ServiceNow to ensure timely review, approval, escalation, and closure of Change Requests, maintaining ServiceNow as the accurate system of record.

• Execute recurring Change Management control reviews by validating that systems and stakeholders adhere to established Change Management processes, ensuring ongoing audit readiness, and coordinating remediation efforts for identified control deficiencies to strengthen governance and reduce operational risk.

• Contribute to reporting, projects, documentation updates, and continuous process improvement initiatives that enhance governance effectiveness, operational efficiency, and the long-term maturity of the Global Change Management program.

Required Skills & Competencies:

• Minimum of 2 years of relevant experience within an IT function utilizing a formal Change Management framework or within a comparable governance function with exposure to production environment controls and risk-based decision-making.

• Strong risk management capability, including the ability to identify, assess, prioritize, and communicate operational risk and evaluate impact across varying scenarios.

• Advanced analytical skills with the ability to evaluate documentation, assess compliance with governance standards, and recommend risk-based actions.

• Ability to develop recommendations based on expected benefits, costs, risk exposure, and overall value to stakeholders.

• High attention to detail and control discipline, with the ability to consistently apply governance criteria and documentation standards.

• Strong written and verbal communication skills, including the ability to effectively engage with technical teams and senior leadership.

• Demonstrated professionalism and sound judgment in highly regulated, auditable environments.

Preferred Skills:

• Familiarity with the ITIL framework and its application within structured IT service management environments.

• Experience in regulated industries, including environments subject to SOX, SEC, FFIEC, and/or ISO 27001-aligned controls.

• Proficiency with ServiceNow or a comparable ITSM platform.

• Technical background or exposure to infrastructure, application support, systems engineering, or related domains is preferred.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

#LI-TC1