Senior Analyst - Insurance Operations

Company:

Description:

What can you expect?

We are looking for a proactive and detail-oriented individual to join our Flexible Benefit Process team for Spain process. In this role, you will be responsible for managing and administering employee benefit programs, reconciliation of vendor billing with order files, ensuring accurate processing of benefit enrolments, changes, and claims in accordance with company policies and regulatory standards. You will work closely with internal teams to address queries, share updates and provide guidance on benefit options.

What is in it for you?

• Medical insurance, personal accident insurance, group term life insurance from the day you join us
• Holidays (Location Specific)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Review, process, and administer employee flexible benefits reconciliation, enrolment, changes in accordance with company policies and regulatory standards for our European clients.
• Verify and validate benefit documentation (primarily in Spanish) for accuracy, completeness, and eligibility, making informed decisions on enrolment, adjustments, or escalations.
• Communicate effectively with internal teams and, when necessary, with onshore teams through Chat/Email/Call to resolve queries, clarify benefit options, and obtain additional information.
• Maintain comprehensive records of all benefit activities and support the preparation of reports to track process efficiency and compliance.
• Assist in training team members and updating process documentation to promote knowledge sharing and consistency.
• Promote a culture of accuracy and first-time right processing.
• Support self-development initiatives, including cross-training and soft skills enhancement.
• Contribute to process improvement projects and quality initiatives to enhance overall service delivery.

What you need to have: 

• Graduation / Post-graduation in any stream
• 1+ years of experience in Flex Benefits, Insurance or health management
• Strong analytical skills and attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
• Exceptional written & verbal communication skills
• Experience in Email query handling for health insurance products

Should be good at basic calculations – calculating prorated benefits, calculating final benefits

Education: Graduate (Any mathematical sub is must)

What makes you stand out?

Excellent Communication Skills both written & verbal

Previous work experience with European clients

Executive presence that conveys composure and confidence in all situations

Strong analytical, research and problem-solving skills, attention to details

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.