For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
Duties and Responsibilities:
- Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs.
- Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline.
- Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation.
- Responsible to conduct end to end review of API workflow and assisting partners with certification.
- Monitor onboarding progress, track milestones, and resolve issues or blockers proactively.
- Excellent communication skills with the ability to explain technical topics to non-technical stakeholders.
- Analyze onboarding KPIs and propose process improvements..
- Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams.
- Knowledge of XML, JSON, JavaScript and SQL Server.
- Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking.
- Ability to work within a small team environment with little supervision and flexible shift.
- Strong analytical/problem solving skills with knowledge of the airline industry.
Knowledge, Skills and Experience:
- Must have experience in providing technical support for application software.
- Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI.
- Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk).
- Strong project coordination and stakeholder management skills.
- Background in software development/programming given preference.
- Bachelor’s degree in computer science/information systems field or equivalent.
What do we offer?
- Open culture and challenging opportunity to satisfy intellectual needs
- Flexible working hours
- Smart working: hybrid remote/office working environment
- Work-life balance
- Excellent, dynamic and multicultural environment
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Skills Required
- Experience in providing technical support for application software
- Knowledge of XML-based system interfaces
- Experience with XML-based tools like Postman and SOAPUI
- Familiarity with Zendesk and Jira
- Strong project coordination and stakeholder management skills
- Bachelor's degree in computer science/information systems or equivalent
What We Do
Accelya is a leading global technology and service provider to the air transport industry, delivering innovative change at speed and scale. Our market-leading Passenger Cargo, and Industry platforms support airline retailing from offer to settlement. For more than 40 years, we’ve been the industry’s partner for change, simplifying airline financial and commercial processes. As a result, we're always driving the airline industry forward, from partnering with IATA on industry-wide initiatives to creating strategic solutions that simplify airline processes. We’re proudly putting control back in the hands of airlines so they can move further, faster.
