Job Description:
Role OverviewWe are seeking an experienced Life Insurance Claims Specialist with strong expertise in Life Insurance and Living Benefits Claims administration to support Canadian insurance operations. The ideal candidate will have extensive experience handling end-to-end claims processing, excellent client servicing capabilities, and fluency in both French and English. This role requires close collaboration with onshore stakeholders, clients, and internal teams to ensure accurate and timely resolution of claims while maintaining high service standards and regulatory compliance.
- Process and adjudicate Life Insurance and Living Benefits Claims for Canadian policyholders in accordance with company guidelines, service-level agreements (SLAs), and regulatory requirements.
- Review claim documentation, validate policy provisions, assess eligibility, and determine claim outcomes with accuracy and attention to detail.
- Coordinate with onshore teams, business partners, and clients to resolve claim-related queries and ensure seamless transaction processing.
- Manage claim cases from initiation through closure, ensuring all required documentation is collected, reviewed, and maintained.
- Identify missing information and proactively follow up with customers, beneficiaries, healthcare providers, or internal stakeholders to facilitate claim completion.
- Maintain accurate records and update claims management systems with all relevant activities and decisions.
- Monitor claim turnaround times and ensure adherence to quality standards and operational KPIs.
- Support investigations and escalation management for complex or exceptional claim scenarios.
- Participate in process improvement initiatives aimed at enhancing operational efficiency, customer experience, and quality outcomes.
- Ensure compliance with Canadian insurance regulations, internal policies, and data privacy requirements.
- Collaborate with quality, training, and operations teams to drive continuous process improvement and operational excellence.
- Minimum 6–7 years of experience in Life Insurance and/or Living Benefits Claims Processing.
- Strong understanding of insurance products, policy administration, claims adjudication, and customer servicing.
- Fluent French language proficiency (spoken and written) is mandatory.
- Excellent verbal and written communication skills in English.
- Ability to interact professionally with clients, stakeholders, and cross-functional teams across geographies.
- Experience working with Canadian Life Insurance processes will be highly preferred.
- Strong analytical and decision-making skills with the ability to interpret policy terms and claim documentation.
- High attention to detail and commitment to quality and accuracy.
- Proficiency in claims processing systems, Microsoft Office applications, and workflow management tools.
- Ability to manage multiple priorities while meeting established deadlines and service standards.
- Customer-centric mindset with strong problem-solving capabilities.
- Ability to work independently while collaborating effectively within global teams.
- Experience handling sensitive customer information with professionalism and confidentiality.
- Strong organizational and time-management skills.
- Adaptability to a dynamic operational environment and willingness to participate in process transformation initiatives.
- Willingness to work in night shifts aligned with Canadian business hours.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Commitment to delivering exceptional customer service and maintaining operational excellence.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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Skills Required
- 6-7 years experience in Life Insurance and/or Living Benefits Claims Processing
- Fluent French (spoken and written)
- Excellent English verbal and written communication skills
- Strong understanding of insurance products, policy administration, claims adjudication, and customer servicing
- Proficiency in claims processing systems
- Proficiency in Microsoft Office applications
- Proficiency in workflow management tools
- Experience working with Canadian life insurance processes
- Willingness and ability to work night shifts aligned with Canadian business hours
- Experience handling sensitive customer information with professionalism and confidentiality
- Strong analytical and decision-making skills, high attention to detail, ability to manage multiple priorities and meet deadlines
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
