Senior Analyst – Helpdesk

Job Title

Senior Analyst – Helpdesk

Job Description Summary

Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Job Description

About the Role:

• Serve as the primary contact between the team, clients, landlords, tenants, and third-party agents to ensure smooth communication and uninterrupted property operations.
• Manage daily business-as-usual tasks including helpdesk support, inspection coordination, maintenance tracking, and lease consultation to resolve property issues efficiently.
• Prepare, present, and support the delivery of monthly KPI reports and ad-hoc reporting while attending recurring and ad-hoc meetings as needed.
• Maintain accurate records and documentation on shared drives or SharePoint, ensuring compliance with internal processes and data quality standards.
• Support team operations through knowledge sharing, training new joiners, maintaining training materials, and participating in the team’s backup system.

About You:

• Educational & Professional Background: A BSc or MSc degree is required, along with at least one year of client care or real estate operations experience in an international setting.
• Language Proficiency: Upper-intermediate English is essential; knowledge of another European language is considered an advantage.
• Core Skills & Attributes: Strong IT literacy, intermediate MS Office proficiency, excellent communication and problem-solving skills, analytical mindset, adaptability, and the ability to work both independently and collaboratively in high-pressure environments.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
 

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”