itD is seeking a Senior Analyst, GTM & Operations to support the execution and operational management of advertising partner programs. This role is pivotal in ensuring the successful delivery of go-to-market (GTM) initiatives by coordinating cross-functional efforts, managing operational workflows, and supporting issue resolution across the partner ecosystem.
The ideal candidate will bring strong experience in sales or partner operations and a track record of supporting complex program execution, managing stakeholder communications, and contributing to data-driven operational improvements.
Location: Remote – Austin preferred (aligned to PST/EST time zones)
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
- Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables
- Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness
- Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes
- Manage inbound ticketing partner incentive requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up
- Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features
- Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications
- Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency
- Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts
Internal Responsibilities
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material (blogs, media material)
- Build out material to contribute to the Digital Transformation practice
- Attend internal itD networking events (in person and virtual)
- Work with leadership on career development opportunities
Required Qualifications and Skills
- 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment
- Experience supporting cross-functional programs and coordinating multiple workstreams across business and technical teams
- Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution
- Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows
- Experience managing or supporting technical support cases and navigating system/process issues
- Experience supporting GTM launches or operational program rollouts
- Strong analytical skills with experience using data to identify trends and inform recommendations
- Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards
- Exceptional written and verbal communication skills with strong attention to detail
Preferred Qualifications and Skills
- Experience with deal registration programs, partner incentives, or sales operations functions
- Familiarity with enterprise sales processes, including partner-led and direct sales motions
- Experience working in large-scale, global, or matrixed organizations
- Exposure to Deal Desk, incentives programs, or sales process optimization
- Experience collaborating with Engineering, Product, or Data teams on system enhancements
Education
Bachelor’s degree in Business, Technology, or a related field required.
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Skills Required
- 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment
- Experience supporting cross-functional programs and coordinating multiple workstreams
- Strong project coordination skills
- Hands-on experience with CRM systems (Salesforce preferred)
- Experience managing or supporting technical support cases
- Experience supporting GTM launches or operational program rollouts
- Advanced proficiency in Excel or Google Sheets
- Exceptional written and verbal communication skills
What We Do
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. We combine the experience of a full-service consultancy with the agility of a specialized firm to help clients reimagine and improve operations and solve challenges unique to their business. Founded in 2005, we are headquartered in Silicon Valley and are honored to have long term partnerships with many of the world’s leading enterprise technology firms. With onshore, nearshore and offshore capability centers we are able to provide seamless global reach. We define ourselves by solving the toughest challenges in business. To tackle these challenges, we deploy the best people armed with the best technology to help our clients by enabling next-generation experiences, transforming tech operations, leveraging BI and analytic depth to convert data to advantage, delivering advanced DevOps and software development services and unlocking the potential of AI. Our mantra as itD is “Innovate Transform Deliver” and as a proud woman- and minority-owned business, we are focused on delivering a unique perspective and approach that attracts a robust and diverse talent pool. We believe this diversity of talent, thinking and perspective leads to better outcomes for our clients and a positive impact in our communities through our focus on giving back initiatives. We invite you to bring us the challenges no one else can solve. Because while other firms might give up, pivot, or pass… Impossible drives us. Certified Woman Owned - WBENC
