We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
As an Enterprise Resiliency Senior Analyst, you are responsible for coordinating daily operations in the Enterprise Resiliency’s Crisis Management & Operational Readiness function, as part of the Enterprise Resiliency Watch Team which is the enterprise-level team responsible for facilitating situation reporting, information sharing, and operational coordination during business disruptions.
Under the supervision of the Watch Team’s Manager, you will monitor the evolving hazard landscape, develop situational awareness products for senior leaders and business partners, and coordinate response actions to mitigate risks, hazards, other disruptive events, or crisis situations that may affect CVS Health’s customers, supply chain, colleagues, operational capabilities or the community(s) that CVS Health serves.
In this role, you will serve as one of the on-duty leaders of the 24/7 Enterprise Resiliency function that integrates an enterprise-wide all hazards risk strategy for emergency / incident reporting, risk/hazard monitoring and business resiliency analysis, situational awareness, incident response, crisis/disaster coordination and communication. You must be an operationally focused problem solver, with experience in analysis of business intelligence gathering, monitoring for potential threats, hazards, and vulnerabilities; while being able to respond to incidents, facilitate event/incident/crisis coordination calls with multiple stakeholders, and close attention to detail in developing products.
As a Senior Analyst, you will cover various shifts supporting Enterprise Resiliency and must be prepared to occasionally work other shifts and/or weekends.
Required Qualifications:
2 years of experience interacting with a 24/7 operations center/emergency management environment.
2 years of experience coordinating emergency, incident response or critical event situations with multi-functional partners and teams
2 years of experience in threat monitoring and analysis using various commercial, social and public intelligence sources
2 years of experience in providing threat and incident briefings to business leaders and response stakeholders
Moderate technology skills (Microsoft Excel, PowerPoint, SharePoint, Word etc.)
Demonstrated ability to create concise, accurate and well-written incident reports quickly and with minimal direction
Excellent analytical skills or experience conducting threat analysis
Proven ability to work with a high degree of accuracy and attention to detail
Experience operating in a highly complex fast paced environment capable of analyzing the situation and making time sensitive decisions with limited information
Preferred Qualifications:
3-5 years of experience interacting with a 24/7 operations center/emergency management environment.
3-5 years of experience coordinating emergency, incident response or critical event situations with multi-functional partners and teams.
3-5 years of experience in threat monitoring and analysis using various commercial, social and public intelligence sources
3-5 years of experience in providing threat and incident briefings to business leaders and response stakeholders.
Education:
Bachelor’s Degree; equivalent years of related professional work experience may substitute
Master's Degree in a related/relevant field or study
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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