Senior Analyst - Deals Desk

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

The Business Desk team for Freshworks is the fastest-growing function in the organization and spread out across various time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas, different geographies, their laws, and regulations, and it requires careful understanding and execution of the business arrangement between us and our customers. 

The Deals Desk’s role is to ensure all of the above factors are met and culminate to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure .

As a Senior Deals Desk Analyst, you will be responsible for:

• Drive and influence comprehensive deal reviews for large, complex deals
• Actively participate in the sales strategy to support revenue objectives
• Partner with sales and finance management, legal, order operations, and revenue on recommendations and options for deal structure and deal closure.
• Build custom pricing model where needed.
• Advise customer contract negotiations; including pricing/discount structure, renewal terms, site license agreements and all commercial contract clauses
• Maintain current knowledge of product offerings, pricing promotions, and market/competitive intelligence
• Provide sales guidance on elements of a “good deal” using competitive insights and historical pricing in similar deals
• Develop and/or contribute to process improvement and control governance for your assigned territory
• Participate in projects, sales training and related initiatives from management as requested
• Provide regular process improvement/best practice input to finance leadership
• Own internal activities on key deals (structuring, problem-solving and support/approvals).

• Have a Bachelor Degree
• 5+  years in a deal desk, contract drafting, deal / contract negotiation, finance, business analysis, sales ops, and/or order to cash experience.
• Experience working within in an Enterprise, SaaS, or high-tech company is ideal
• Excellent communication (verbal and written), strong interpersonal skills and should be comfortable working across geographies
• Experience in assessing multiple business and financial factors to make complex judgment calls
• Ability to work cross-functionally across various business units, adapt quickly and prioritize requests
• Strength in process documentation, presentation and training
• Technically Savvy with understanding of CRM & CPQ tools
• Be willing to work a shift patterns that aligns with our UK  Teams (12 PM - 9 PM IST)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.