The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The newly created U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team is responsible for leveraging marketing and analytics capabilities to drive sustainable growth through customer, partner, and product insights that inform the merchant value proposition, channel strategy, and investment optimization, while leveraging the full range of enterprise assets and partnerships for GMNS customers and ensuring we remain compliant as a network. The GMNS Analytics team within UMGEA is responsible for partnering with global markets to drive profitable growth, accelerating acceptance and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.
The GMNS Analytics team is seeking a Senior Analyst to support the Strategic Analytics function. This role sits within a strategic and bespoke analytics team focused on solving complex business problems across the GMNS organization. The Analyst will partner closely with business stakeholders to identify opportunities, frame innovative analytical approaches, and develop data-driven solutions that drive growth, improve customer and merchant outcomes, and inform strategic decision-making.
This role requires a strong analytical mindset, intellectual curiosity, and the ability to navigate ambiguity. The successful candidate will leverage data to uncover insights across a broad range of business areas including merchant acquisition, engagement, retention, marketing effectiveness, portfolio performance, and growth strategies.
The role also offers opportunities to leverage emerging technologies, including Machine Learning and GenAI, to accelerate insight generation, improve productivity, and enhance business outcomes.
Responsibilities- Lead strategic analytics engagements by partnering with business stakeholders to understand challenges, define problem statements, and develop data-driven solutions.
- Translate ambiguous business problems into structured analytical approaches by identifying relevant data sources, defining success metrics, and developing actionable recommendations.
- Perform exploratory data analysis, segmentation, hypothesis testing, trend analysis, and deep-dive investigations to uncover opportunities, risks, and business drivers.
- Develop compelling, stakeholder-ready insights and narratives that clearly communicate findings, business implications, and recommended actions.
- Challenge existing assumptions, methodologies, and business processes by applying critical thinking and a data-driven perspective to improve decision-making.
- Build scalable analytical solutions and contribute to the development of repeatable capabilities when successful POCs demonstrate broader enterprise value.
- Support dashboard development and data visualization efforts to communicate insights effectively and enable ongoing monitoring of business performance.
- Leverage GenAI, machine learning, and emerging analytical tools to accelerate insight generation, enhance productivity, and explore innovative approaches to solving business problems.
- 3-5 years of relevant experience in analytical domain.
- Strong intellectual curiosity, creativity, and a passion for experimentation, innovation, and continuous learning.
- Ability to drive insights from data, manage multiple projects and drive results in a fast-paced environment.
- Strong collaboration skills with ability to build relationships and challenge the status quo.
Excellent business writing and presentation skills with the ability to communicate effectively, build relationships and influence at all levels. - Advanced level SQL skills with extensive experience writing complex queries and working with large-scale datasets; experience with Google BigQuery strongly preferred.
- Strong proficiency in Python for data analysis, experimentation, automation, and advanced analytics.
- Familiarity with Tableau or other data visualization tools for dashboard development and insight communication. Experience in Machine Learning (building classification, prediction and forecasting models) and GenAI is a plus.
Academic Background:
- Bachelors in Statistics/Mathematics/Economics/ Engineering/Data Science with relevant experience.
- Post Graduation in Statistics/Mathematics/Economics/Engineering/Management is a plus.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 3-5 years of relevant experience in analytical domain
- Advanced level SQL skills
- Strong proficiency in Python for data analysis
- Familiarity with Tableau or other data visualization tools
- Bachelors in Statistics/Mathematics/Economics/Engineering/Data Science
- Post Graduation in Statistics/Mathematics/Economics/Engineering/Management
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
