Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
The Managed Customer Marketing team is focused on retaining and growing our highest-spending accounts within the U.S. SME segment, delivering meaningful value to both Customers and Field Colleagues through best-in-class B2B marketing.
The Senior Analyst, Customer Field Marketing will play a key role in developing and executing the dialogic marketing strategy for U.S. SME segment, with a strong focus on the Early Experience channel, a critical driver of incremental revenue and one of our most complex, high-touch customer engagement channels. This role will help shape onboarding experiences, uncover growth opportunities, and drive customer spend through targeted, data-driven, and creative marketing. This individual will gain valuable exposure to leadership across GCS and help shape broader Managed Customer Marketing strategy.
This is a fast-paced, high-impact role ideal for an innovative problem solver, analytical thinker, and highly organized collaborator who thrives in a cross-functional environment.
Responsibilities- Execute the Account Development and Early Experience channel strategies end-to-end for both Small Business and Corporate customers
- Drive the development and evolution of our Field Marketing strategies, finding innovative new ways to reach our Customers and Colleagues
- Partner closely with Field representatives to inspire, educate, and engage new customers
- Lead campaign execution by coordinating with cross-functional stakeholders including analytics, legal, compliance, and creative agency partners
- Develop and deliver data-driven insights and recommendations to optimize existing campaigns and test new strategies
- Support onboarding journeys and identify opportunities to increase customer engagement and spend
- Ensure seamless execution across multiple campaigns while maintaining high attention to detail and quality
- Stay up to date on external trends and proactively identify opportunities to strengthen our campaigns through new Test & Learn opportunities.
- Bachelor’s degree
- 2+ years of experience in marketing, with exposure to campaign development and execution
- Excellent project management skills with the ability to manage multiple priorities simultaneously
- Strong analytical skills, including proficiency in Microsoft Excel (data manipulation, analysis, and insight generation) and ability to make data-driven decisions
- Strong written and verbal communication skills, with confidence engaging a wide range of partners
- Proficiency in utilizing AI in a professional and business-driven capacity
- Self-starter with a proactive mindset and ability to take ownership of projects
- Team player and collaborator who enjoys learning new skills and can adapt changing tasks/processes
- Highly organized with strong attention to detail
Preferred Qualifications:
- Experience or strong interest in digital marketing
- Familiarity with B2B marketing
- Experience working in fast-paced, highly matrixed organizations
- Exposure to budget management
- Familiarity with American Express products and internal marketing platforms
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree
- 2+ years of experience in marketing
- Excellent project management skills
- Strong analytical skills with proficiency in Microsoft Excel
- Strong written and verbal communication skills
- Proficiency in utilizing AI in a professional capacity
- Highly organized with strong attention to detail
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
