Senior Analyst Contract Pricing

RESPONSIBILITIES

Contract Pricing Administration & Execution

• Manage the setup, maintenance, and execution of customer contract pricing in accordance with approved contract terms and established business processes.
• Process contract pricing changes, amendments, renewals, and other pricing updates accurately and within established service-level agreements (SLAs).
• Review contract documentation and pricing requirements to ensure accurate interpretation and execution of pricing terms.
• Validate pricing setup and changes prior to implementation to minimize pricing errors and downstream financial impact.
• Ensure required contract pricing data and supporting documentation are complete, accurate, and maintained appropriately.
• Monitor contract pricing activities through completion and proactively address exceptions or delays.
• Maintain a strong understanding of contract pricing structures, processes, policies, and applicable systems.

Pricing Accuracy & Controls

• Perform pricing validations and reconciliations to identify discrepancies between contracted terms and executed customer pricing.
• Investigate complex pricing discrepancies and determine root causes.
• Partner with appropriate stakeholders to resolve pricing errors and prevent recurrence.
• Monitor pricing accuracy and other key performance indicators to identify trends, risks, and opportunities for improvement.
• Support the development and execution of controls designed to improve pricing accuracy and reduce financial leakage.
• Identify recurring pricing issues and recommend corrective and preventive actions.
• Support audits and other reviews related to contract pricing by providing documentation, analysis, and supporting information as needed.

Data Analysis & Reporting

• Analyze contract pricing data to identify trends, exceptions, and opportunities to improve pricing execution and accuracy.
• Develop and maintain reports, dashboards, and metrics related to contract pricing performance.
• Provide actionable insights and recommendations based on pricing data and root-cause analysis.
• Monitor key metrics such as pricing accuracy, processing volumes, turnaround times, exceptions, and SLA performance.
• Perform ad hoc analysis to support business decisions and address complex contract pricing questions.

Issue Resolution & Stakeholder Support

• Serve as a key point of contact and escalation resource for complex contract pricing questions and issues.
• Research and resolve pricing discrepancies in partnership with relevant cross-functional teams.
• Communicate pricing issues, root causes, risks, and recommended solutions clearly to stakeholders.
• Coordinate resolution of pricing issues that require input or action from multiple teams.
• Provide guidance on contract pricing processes, requirements, and best practices.
• Build effective working relationships with stakeholders involved in the contract pricing lifecycle.

Process Improvement

• Identify opportunities to improve contract pricing accuracy, efficiency, controls, and turnaround times.
• Lead or support process improvement initiatives related to contract pricing.
• Analyze current processes and recommend practical solutions to reduce manual effort, errors, and rework.
• Support implementation of standardized processes, controls, and best practices across Contract Pricing.
• Partner with relevant teams on enhancements that improve pricing execution and accuracy.
• Measure the effectiveness of implemented improvements and recommend additional actions when necessary.

Subject Matter Expertise & Team Support

• Serve as a Subject Matter Expert (SME) for contract pricing processes, policies, and complex pricing scenarios.
• Provide guidance and support to junior and mid-level analysts on contract pricing activities and issue resolution.
• Assist with onboarding and training of new team members.
• Develop and maintain contract pricing procedures, job aids, training materials, and process documentation.
• Share knowledge and best practices across the Contract Pricing team.
• Independently manage complex or high-impact pricing activities with minimal oversight.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Finance, Accounting, Industrial Engineering, Economics, or a related field.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
• 5+ years of experience in contract pricing, pricing administration, pricing operations, contract administration, revenue management, or a related analytical role.
• Demonstrated experience managing complex contract pricing activities and resolving pricing discrepancies.
• Strong analytical and problem-solving skills with the ability to perform root-cause analysis.
• Strong attention to detail and commitment to data and pricing accuracy.
• Advanced proficiency in Microsoft Excel and experience analyzing large data sets.
• Experience developing reports, metrics, and dashboards to monitor operational performance.
• Strong understanding of pricing processes, controls, and data validation.
• Ability to interpret contract terms and translate them into accurate pricing execution.
• Ability to manage multiple priorities and meet established deadlines and SLAs.
• Strong written and verbal communication skills.
• Ability to work independently and exercise sound judgment when resolving complex pricing issues.
• Demonstrated ability to collaborate effectively with cross-functional stakeholders.
• Experience mentoring or providing guidance to junior team members.
• Experience with contract management, pricing, ERP, or related business systems is preferred.
• Lean Six Sigma/Green Belt or process improvement experience is a plus.

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available