Senior Analyst, Commercial Strategy and Analytics

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

We are looking for a Senior Analyst to join our Commercial Strategy and Analytics team. This role sits at the center of the business, translating messy real-world operating data into clear decisions that drive our operational health and member experience. Reporting directly to the Senior Director of Commercial Strategy and Analytics, you will own the end-to-end analysis of how our locations operate and how our members behave.

It is Tuesday morning and you are diving into a new project focused on member upgrade cycles. We want to know exactly how and when an Access member decides to grow into a Private Office user. The data is not perfectly packaged, so you start by pulling raw usage and billing data, cleaning it up, and building a logic-heavy model from a blank Excel sheet. You use an AI tool to enrich the data that’s missing key enrichment.

By the afternoon, you are on a call with Regional Directors to pressure-test your assumptions and get their on-the-ground perspective. You realize the story is getting complicated, so you synthesize your findings into a crisp, executive-ready presentation. You are not just showing them a chart; you are telling them exactly which member cohorts we should target for upgrades next quarter.

• Unit Health Analysis: You will surface performance insights at the unit level, evaluating key metrics like yield per square foot and flow-through.

• Retention Intelligence: You will analyze patterns in churn rates and cohort data to predict member behavior and activate proactive save playbooks.

• Member Segmentation: You will create member cohorts based on industry and company size to directly inform our sales strategy and addressable market sizing.

• Executive Storytelling: You will translate complex, unstructured data into clear narratives and presentations for senior leadership.

• Cross-Functional Partnership: You will collaborate deeply with Operations, Product, and Finance to ensure your insights drive actual business decisions.

• You are a self-starter who enjoys solving ambiguous business problems more than running predefined reports.

• You thrive in the gray areas and are perfectly comfortable starting with incomplete data and figuring out how to make it usable.

• You have a low ego and believe that sharing data and collaborating across teams yields the best results.

• You are naturally curious and care deeply about the actual business impact of your analysis, always asking "what happened next?"

• You take deep ownership of your work, digging in to fix a metric that looks wrong rather than just reporting it.

• You prefer a clearly defined playbook and need perfectly scoped tickets to start working.

• You find it frustrating when data is messy, unstructured, or requires significant cleaning before you can begin your analysis.

• You want to be in a massive, highly structured corporation where data pipelines are pristine and handed to you.

• You are highly protective or territorial over your models and prefer working in a silo.

• 3 to 5 years of experience in an analytical role such as Strategy, Operations Analytics, or Customer Insights

• Advanced Excel modeling skills with the ability to build dynamic models from a blank sheet.

• Strong storytelling ability, capable of translating complex data into clear arguments for executive audiences.

• Experience working with messy or imperfect datasets.

• A background in recurring revenue models, SaaS, hospitality, or real estate is highly preferred.

The base salary for this role is $90,000-$100,000, depending on experience, skills, and role alignment. This role is also eligible for an annual bonus and participation in our long-term incentive program. But compensation is only part of the story.

At Industrious, we believe a good workplace supports the whole person. Not just the work they do. Our benefits are designed to give people the stability, flexibility, and room to grow that make a career sustainable.

Benefits:

• Heavily subsidized medical, dental, and vision plans to support you and your family

• Flexible paid time off, to maintain balance

• Paid parental leave to help you welcome a new child and focus on what matters most

• Annual professional development grants so you can keep learning and growing

• 401(k) retirement savings program to support long-term financial wellbeing

• Wellness initiatives and additional employee support programs Specific benefits may vary by role, location, and eligibility requirements

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.