About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionTake the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients’ lives. In the role of Business Systems Lead you will tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.
The Senior Analyst, Business Systems bridges Clinical Development Operations business stakeholders and AI-enabled technology teams. This role focuses on understanding how clinical development work gets done, eliciting business knowledge from SMEs and functional leaders through interviews and workshops, documenting requirements, mapping current and future processes, structuring information, and developing solutions to business needs into scalable AI-enabled capabilities. They will also contribute knowledge to the design, development, testing, maintenance, and enhancement of business applications, providing specialized technical or business knowledge to system projects. The position will be instrumental in the development, identification and implementation of system modifications, automation, and AI enabled workstreams that will drive productivity within the business.
Why Business Technology Solutions: For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we are ready for you.
Responsibilities:
- Partner with business and technology stakeholders to analyze processes, define requirements, and shape technology and AI-enabled solutions that support Clinical Development Operations objectives.
- Lead discovery, process optimization, and future-state design efforts, translating business needs into scalable workflows, information models, system enhancements, and operational improvements.
- Evaluate and recommend technology, automation, and AI-enabled capabilities that improve efficiency, enhance business processes, and deliver measurable business value while maintaining appropriate governance and oversight.
- Drive solution delivery through change management, testing, release readiness, documentation, training, and stakeholder engagement while ensuring quality, compliance, and business value realization.
- Provide strategic oversight of system performance, enhancement roadmaps, risks, dependencies, and opportunities for automation and AI adoption across the clinical technology portfolio.
- Bachelor’s Degree in Information Systems or related field with 5 years of experience; OR Master's Degree with 4 years of experience.
- Business systems analysis, process improvement, requirements gathering, or business architecture experience.
- Experience working with R&D, document automation, or AI-enabled business process environments.
- Familiarity with Microsoft 365, Excel, SharePoint/Teams, Jira, ServiceNow, UAT tracking, release readiness, and backlog management.
- Exposure to generative AI, prompt workflows, knowledge management, AI evaluation, or AI/automation design.
- Excellent interpersonal skills and well-developed verbal and written communication skills.
- Must be able to effectively lead and facilitate meetings with customers and technical team members.
- Must be deliverables focused and detail oriented.
- Must exhibit exceptional teamwork skills.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's degree in Information Systems or a related field with 5 years of experience, or a master's degree with 4 years of experience
- Experience in business systems analysis, process improvement, requirements gathering, or business architecture
- Experience working with R&D, document automation, or AI-enabled business process environments
- Familiarity with Microsoft 365, Excel, SharePoint, Teams, Jira, ServiceNow, UAT tracking, release readiness, and backlog management
- Exposure to generative AI, prompt workflows, knowledge management, AI evaluation, or AI and automation design
- Excellent interpersonal, verbal, and written communication skills
- Ability to lead and facilitate meetings with customers and technical team members
- Deliverables-focused and detail-oriented work style
- Exceptional teamwork skills
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
