American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also offers a range of small business banking and B2B solutions.
The Senior Analyst, Business Line of Credit Lifecycle Marketing is a key member of the Customer Activation team, responsible for developing and executing lifecycle marketing initiatives that drive customer onboarding, activation, engagement, and repeat loan utilization.
Reporting to the Senior Manager, Business Line of Credit Lifecycle Marketing, this role will own lifecycle initiatives and campaigns from strategy through execution and measurement, while contributing to the broader lifecycle strategy.
The ideal candidate is an analytical, systems-minded, execution-oriented marketer who is comfortable working hands-on in marketing automation platforms, can translate customer and performance insights into action and effectively partner across Product, Analytics, Marketing Automation & Enablement, Legal, Compliance, and Risk.
Strategy & Planning
Own lifecycle marketing initiatives and workstreams across email, MYCA, and the Amex app.
Use customer, campaign, and performance insights to improve activation, engagement, and repeat loan utilization.
Partner with Analytics, Product, and Marketing Automation & Enablement to translate lifecycle strategies into actionable campaigns, including targeting, segmentation, personalization, and test and learn plans.
Campaign Development & Execution
Manage lifecycle campaigns and customer journeys from concept through execution, including strategy, targeting, copy and creative development, stakeholder approvals, deployment, and post-campaign analysis.
Serve as the day-to-day owner for initiatives, coordinating across internal teams and partners to ensure high-quality and timely execution.
Develop and execute tests across messaging, cadence, creative, targeting, and customer journeys, using results to optimize marketing performance and the customer experience.
Performance Measurement & Optimization
Monitor and analyze campaign and lifecycle performance to identify key trends, insights, and opportunities for optimization.
Translate performance data into clear, actionable recommendations and contribute to business reviews, planning discussions, and leadership updates.
Required Qualifications
3–5 years of experience in lifecycle, customer, or product marketing, with hands-on experience across customer-facing channels, particularly email; Salesforce Marketing Cloud experience is a plus.
Strong data aptitude and analytical rigor with the ability to translate data and customer insights into actionable recommendations.
Demonstrated ability to own initiatives from planning through execution and measurement while effectively managing multiple priorities and stakeholders.
Strong written and verbal communication skills, with the ability to collaborate effectively with cross-functional partners in a fast-paced environment.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 3-5 years of experience in lifecycle, customer, or product marketing
- Hands-on experience across customer-facing marketing channels, particularly email
- Strong data aptitude and analytical rigor, including translating customer and performance insights into actionable recommendations
- Ability to own initiatives from planning through execution and measurement
- Ability to manage multiple priorities and stakeholders effectively
- Strong written and verbal communication skills
- Ability to collaborate effectively with cross-functional partners in a fast-paced environment
- Salesforce Marketing Cloud experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
