The Role
Favor is the food delivery app made by Texans, for Texans, and data is at the center of everything we do. The appetite for reporting and analysis increases daily as we grow and improve our programs, platforms, products, and features for our community of customers, Runners (what we call our delivery drivers), and restaurant partners.
We are looking for a Senior Analyst to join our Business Analytics team. In this role, you will leverage first- and third-party data to generate insights about our customers, Runners, restaurant partners, and products. You’ll form strong relationships with internal stakeholder teams and provide the analytical foundation that drives strategy and success in their respective areas.
What you'll do:
- Design and Implement Scalable Analytics Solutions: Design and implement robust analytics solutions to effectively measure the impact of product features, programs, and operational initiatives.
- Balance Tradeoffs to Drive Decision-Making: Partner with stakeholders to provide data-driven insights to balance efficiency with fair, competitive compensation for Runners while ensuring pay structures shape Runner supply to meet customer demand.
- Develop and Automate Reporting Tools: Maintain self-service reporting tools to give stakeholders real-time access to key performance insights.
- Conduct Deep-Dive Analyses: Own and drive the analysis for key initiatives around user behavior, marketplace dynamics, and operational performance to drive strategic decision-making. Present complex insights to non-technical stakeholders
- Identify and Resolve Data Gaps: Proactively address data completeness, consistency, and accuracy to enhance the integrity of our data ecosystem.
- Leverage Advanced Data Modeling: Apply data modeling and transformation techniques to improve the accessibility and usability of critical business data.
- Uncover Optimization Opportunities: Evaluate existing business processes, experiments, and growth strategies to uncover optimization opportunities.
- Grow the Knowledge Base: Contribute to the collective knowledge base of the Business Analytics team through process documentation and technical mentorship.
Skills you have:
- Degree in a quantitative field (e.g., Engineering, Data Analytics, Statistics, or a related discipline); an advanced degree is a plus.
- 4+ years of experience in an analytical role, applying data-driven insights to solve business challenges.
- Proven experience building descriptive and predictive models to drive decision-making.
- Proficiency with modern business intelligence tools like Looker, Tableau, or Mode.
- Advanced SQL skills and experience working with large, complex datasets.
- Hands-on experience with dbt or similar data transformation tools.
- Proficiency in multiple analytical tools and scripting languages, such as Excel, Python, or R, with a strong grasp of statistical concepts and A/B test design.
- Strong written and verbal communication skills, with the ability to present complex analyses to non-technical audiences.
Who you are:
- You ensure the accuracy and consistency of reporting and analysis through data cleansing, transformation, and ongoing stewardship. You think two steps ahead to identify potential roadblocks and have contingency plans to address them.
- You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to emphasize key findings. You also effectively communicate results to audiences at all levels of the organization.
- You are always up for a challenge and view reporting and analysis as opportunities to recommend tactics and strategies that improve the business. You are open to feedback in the interest of delivering continually better output and growing as a professional.
- You know how and when to engage with your stakeholders and teammates effectively. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency, and world-class output.
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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The Company
What We Do
Howdy! The best things are found only in Texas, and Favor Delivery is proudly unavailable in 49 states. As a Texas born-and-bred company, and part of H-E-B, we love delivering food as much as Texans love eating it. From an extra-hot latte that meets you at the office to queso delivered (almost) right to your couch, we’re here when Texans are hungry and restaurants want to feed them. Experience how Texas orders in today!
Why Work With Us
Everything we do at Favor is rooted in our core values, including how we think about culture. We highly value transparency, respect, communication, and continuously pushing ourselves to learn, develop, and keep innovating. More than anything though, our culture is focused on our team members and building community.
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