Senior Analyst - ATC

Qualifications

• 5+ years of business analyst or consulting experience.
• Demonstrated experience in Agile software development environments.
• Strong analytical, critical thinking, and problem-solving abilities.
• Experience in testing, QA, and root cause analysis of issues.
• Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL.
• Excellent written and verbal communication skills, with the ability to present to
  Stakeholders and facilitate working sessions
• Customer-focused mindset. 
• Ability to build effective stakeholder partnerships.  
• Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions.

Preferred

• Experience supporting multiple product areas or teams simultaneously.
• Familiarity with project and work management tools such as Shortcut, Jira, or similar.
• Experience with ServiceNow or comparable ticket management systems.
  Exposure to web applications, CMS tools, mobile apps, or enterprise SaaS products.
• Proven track record of independently managing a product area or workstream end to end.

Who You Are

The right person for this role is confident, self-managed, and does not wait to be told there is a problem. Beyond the qualifications, we are looking for someone who is:

• A problem solver who takes ownership and sees things through.
• Efficient and organized - you prioritize well and rarely need to be chased down
• Intellectually curious - you pick up new domains quickly and enjoy learning how things work.
• A critical thinker who asks why, looks for patterns, and connects dots others miss.
• Analytically minded - comfortable with data and able to use it to tell a story and drive decisions.
• A strong communicator with great soft skills - you build relationships easily and know how to read a room.
• A go-getter who looks for opportunities to add value beyond what is assigned.
  

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $90,500 to $113,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

What is the Internal WWT IT Team, and why join?   

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.   

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. 
About the Role
World Wide Technology has an opportunity for a Senior Business Analyst to join our ATC
Development team. Our analysts are embedded across a broad portfolio of products and
platforms, spanning public-facing web applications, internal business tools, mobile applications, and enterprise learning and lab environments. There are no skill silos here - analysts utilize a broad range of functional and technical skills, speak the language of both the business and developers, and are expected to be creative and forward-thinking. Analysts may be aligned to one or more areas and may shift focus as business needs evolve. Clear career paths exist to Lead Analyst, Solutions Architect, or Team Lead.
Responsibilities:

• Serve as the subject matter expert for the product areas and platforms you support,
  owning them from requirements through production.
• Stakeholder partnership mindset - builds trust by treating stakeholders as collaborators
• Adapt quickly as priorities shift - supporting different product areas or teams over time is a defining feature of this role.
• Own your product board - know what is in flight, what is coming, and why it matters.
• Host and drive quarterly stakeholder meetings, working sessions, and feature reviews.
• Lead end-to-end testing of features and releases, including production validation on
  release days. Expect to spend roughly 10-15% of your time each week testing in some capacity.
• Manage and triage ServiceNow tickets for your product areas with urgency and a
  customer service mindset.
• Maintain clear documentation for every release - processes, enhancements, and system changes.
• Monitor and present product metrics and usage data to support informed stakeholder decisions.
• Identify gaps, propose improvements, and proactively surface opportunities before they become problems.
• Participate in the design, development, and testing of software utilizing both custom-developed and third-party tools.
• Debug production issues, contribute to root cause analysis, and support your team on release days.
• Use AI tools as part of your workflow and follow Agile methodologies throughout.