Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
How will you make an impact in this role?
The Senior Analyst, Amex Offers Oversight & Excellence sits within the Amex Offers Digital Media team reporting to the Manager, Amex Offers Oversight & Excellence. This individual will be responsible for strengthening operational risk across Amex Offers by executing core operational excellence activities, coordinating cross-functional efforts, and maintaining oversight of key governance, risk and control processes. As part of a growing and evolving business, this role helps establish the foundational controls, processes and discipline needed to enable scalable growth and support ongoing transformation across the organization.
ResponsibilitiesKey Responsibilities:
- Support day-to-day operational excellence and regulatory activities including business continuity programs, audits, exams by tracking deliverables and follow-ups between 1st Line and 2nd Line partner teams.
- Maintain centralized tracking of issues, operational risk events, and remediation plans with follow up with stakeholders on key milestones, flag delays and support overall reporting to ensure progress toward closure.
- Partner closely with Management to manage project tracking for new product governance (AEMP54), risk assessment and development of required controls, processes, and procedures to enable new products and future capabilities.
- Assist with the execution of compliance and AEMP policy initiatives, including the development and management of Risk Control Self-Assessment (RCSA) to ensure ongoing business relevance, as well as the on-going maintenance of documentation and coordination for control testing activities.
- Manage and maintain training material, onboarding content, and process documentation to ensure updates reflect latest controls, policies, and business requirements.
- Collaborate closely with partners through Control Management, Compliance, GCO, Operations, Marketing, Sales, Product and Capabilities teams to support day-to-day coordination, ensuring activities, deliverables and dependencies are tracked and progressed across this highly cross-functional environment.
Minimum Qualifications
- Strong understanding of marketing principles, processes, and best practices.
- Experience in marketing operations, process improvement, or project management.
- Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc.).
- Excellent analytical skills and the ability to interpret data to drive decision-making.
- Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
- Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strong understanding of marketing principles, processes, and best practices.
- Experience in marketing operations, process improvement, or project management.
- Experience with internal compliance and operational risk management frameworks.
- Excellent analytical skills and the ability to interpret data to drive decision-making.
- Exceptional communication skills with the ability to collaborate effectively across teams.
- Strong organizational skills and attention to detail, managing multiple projects simultaneously.
- Proven ability to drive change and implement initiatives to improve efficiency.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
