insightsoftware is looking for an experienced Senior Analyst, Accounting Operations to serve as the primary systems administrator and technical support specialist for software tools used by the Accounting team. This key position will ensure optimal performance, configuration, and user adoption of our accounting technology stack at this fast-growing financial technology company based in Raleigh, North Carolina.
What will you do?
Administer and maintain accounting software systems including user access management, system configurations, and security protocols
Provide technical support and troubleshooting for accounting team software tools, resolving issues and escalating complex problems when necessary
Monitor system performance, implement updates, and ensure data integrity across assigned accounting platforms
Design and maintain user documentation, training materials, and standard operating procedures for accounting software tools
Collaborate with IT and vendor support teams to implement system upgrades, patches, and new feature rollouts
Train accounting team members on software functionality, best practices, and process improvements
Develop and maintain dashboards and reports to support accounting operations and system usage analytics
Support acquisition integration efforts by configuring systems for new entities and ensuring seamless data migration
Manage user onboarding and offboarding processes, including license allocation and access provisioning
How will you do it?
Organization and Planning – Plan, organize, schedule, and execute system maintenance and support activities in an efficient, productive manner; focus on key priorities
Drive and Discipline – Operate in a fast-paced, dynamic environment with a focus on system reliability and user satisfaction
Enthusiasm – Exhibit passion for technology solutions and embrace a service-oriented attitude toward internal customers
Communication - Communicate technical concepts effectively to non-technical users and collaborate with cross-functional IT partners
Teamwork - Work cross-functionally with accounting, IT, and vendor teams to achieve system optimization goals
Attention to Detail - Maintain high-level attention to system configurations and user access controls to ensure security and accuracy
Perseverance - Demonstrate focus and commitment to resolving complex technical issues through to completion
Bachelor's Degree in information systems, accounting, finance, or related field
Minimum 5 years of experience in system administration, technical support, or accounting operations
Minimum 2 years experience with accounting software administration (NetSuite)
Strong proficiency in user access management, system configuration, and troubleshooting
Experience with data integration tools and API support
Intermediate+ Microsoft Excel experience with advanced functions and data analysis capabilities
PowerBI or similar business intelligence tool experience preferred
Project management experience with system implementations or upgrades
Experience with cloud-based accounting platforms and SaaS administration
Excellent written and verbal communication skills with ability to translate technical concepts for business users
Self-starter who can independently manage system administration responsibilities with minimal oversight
Snowflake or data warehouse experience preferred
Experience with Coupa preferred
Open to work from 2:30 PM to 11:30 PM
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Top Skills
What We Do
Reach a higher level of financial intelligence with finance-owned solutions that enable fast, accurate reporting, forecasting, planning, and close directly from your core financial systems. insightsoftware enables the office of the CFO to connect to and make sense of enterprise data that is currently spread across a range of point solutions, adding context and building confidence and trust in that data so they can achieve a greater level of financial intelligence across their organization, which is how best-in-class finance teams operate.
