We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
In the Senior Analyst, Account Management role you will be responsible for managing complex client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service.
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
Gathering and Processing Requirements: Analyze complex client issues and assist in developing practical and efficient solutions. Lead client-focused problem-solving efforts, identifying root causes and solutions.
Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution.
Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience.
Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution. Own and manage high-profile client accounts, ensuring smooth operations.
Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed. Act as a strategic partner to clients, anticipating needs and mitigating issues. Develop strong client relationships to enhance retention and satisfaction. Collaborate with internal teams to drive client-focused solutions.
Project Management: Maintain reporting and tracking of client issues. Lead account-specific initiatives to improve client service. Oversee process improvements at the client level, ensuring efficiency.
Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement.
Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience.
Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration.
Mentorship: Provide guidance and mentoring to junior staff, helping them develop their skills and grow within the company.
Required Qualifications
2+ years of experience in an Account Management, Employee Benefits, or Human Resources focused role.
2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications.
Ability to travel up to 10% of the time.
Ability to work a hybrid schedule in the Scottsdale AZ office.
Preferred Qualifications
3-5 years of Account Management, Insurance Healthcare, Benefits, or related industry experience.
Knowledge of Prescription Benefit Management (PBM), or self-insured health plans.
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms.
Licensed for Life and Health Insurance.
Education
Bachelor’s Degree or equivalent work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 2+ years of experience in Account Management
- 2+ years of experience with Microsoft Office Suite
- Bachelor's Degree or equivalent work experience
- Ability to travel up to 10% of the time
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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