Senior Analyst, Account Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Account Management
The Sales Excellence team is seeking a Senior Analyst to provide strategic and operational support to Account Managers, driving innovation and problem-solving across a diverse set of client needs.
Our team operates under a Hub model, where analysts are allocated by project, portfolio and activity type, offering dynamic exposure to different business areas and commercial challenges.
Role
As a Senior Sales Analyst in a client-facing position, you will play a key role in supporting Account Managers and driving customer success.
What you will do:• Support 2 to 3 Account Managers across different Sales segments and client portfolios• Collaborate on initiatives that enhance the customer experience journey• Handle opportunity management in Salesforce and oversee contract processes• Partner with internal teams to address customer inquiries and deliver timely, effective solutions• Engage with customers to identify business opportunities, solve problems and develop tailored solutions• Build a strong understanding of Mastercard's strategy, products, and services• Participate in strategic business conversations internally and externally• Support the deal-making process• Act as a backup for Account Managers during absence periods, ensuring continuity of service• Provide onboarding and ongoing training to trainees (Launchers), supporting their development and integration into the team• Serve as the main point of contact for smaller accounts, ensuring relationship management and operational support
This role offers exposure to multiple Sales activities and the chance to make a real impact on customer success.
All About You
The ideal candidate for this position should: • Be passionate about delivering exceptional customer experiences • Demonstrate a strong balance of analytical skills and commercial mindset• Exhibit strong commercial acumen with proven ability to build and maintain effective business relationships • Be highly motivated, intellectually curious and proactive, with a strong sense of ownership • Demonstrate excellent communication and collaboration skills across cross-functional teams • Adapt quickly in a dynamic environment while effectively managing multiple priorities • Consistently seek innovative, scalable solutions to complex problems • Display a high degree of initiative, agility and execution focus • Be highly organized, detail-oriented and able to operate with precision under pressure
Experience and Skills needed: • Minimum of 2-3 years of experience in customer-facing positions • Ability to multi-task in a fast-paced, deadline-driven environment • Strong attention to detail• Fluency in English• Availability to be in the office 3x per week.
Additional capabilities:• Intermediate data manipulation skills is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.