Kia ora!
Behind every seamless customer journey is a high performing airport operation. As a Senior Airport Performance Specialist, you'll help shape how Air New Zealand's airport network performs, delivering smarter ways of working, stronger operational performance, and better outcomes for our customers, our people and our business.
Working across our Airports Whānau, you'll influence how resources are planned, operational performance is improved, and change is delivered across our airport network. Partnering with Airport leaders, Workforce Planning and operational teams, you'll solve complex challenges using data, insight and collaboration. Every improvement you make will help create smoother journeys for customers and better experiences for our people.
How you'll make an impact
- Lead strategic initiatives that improve productivity and operational performance across our airport network.
- Turn operational data and workforce insights into practical improvements that strengthen efficiency, reliability and customer outcomes.
- Design and implement resourcing strategies and operational improvements that balance customer experience, safety, operational resilience and commercial performance.
- Influence senior leaders, operational teams and Union partners to successfully deliver sustainable change.
- Provide trusted expertise on airport resourcing, operational design and workforce optimisation across our domestic and international airport network.
- Help shape future ways of working by improving processes, technology and tools that enhance both employee and customer experiences.
What we're looking for
- Experience in airport operations, with resource planning or workforce management experience an advantage.
- Strong knowledge of airline operations, aviation regulations and delivering safe, efficient operational outcomes.
- A proven track record of leading productivity or continuous improvement initiatives within complex operational environments.
- Confidence interpreting operational data and translating insights into practical business solutions.
- The ability to influence senior stakeholders, build trusted relationships and navigate change across diverse teams.
- A collaborative mindset, curiosity to challenge the status quo and a passion for continuous improvement.
- An appreciation of the demands of a 24/7 operational environment.
Ready for take-off?
If you're ready to influence how one of New Zealand's largest operational networks performs, we'd love to hear from you. Bring your operational expertise, strategic thinking and passion for continuous improvement to Air New Zealand and help shape what's next.
Applications close Friday 28th August.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- Experience in airport operations
- Resource planning or workforce management experience
- Strong knowledge of airline operations and aviation regulations
- Proven track record of leading productivity or continuous improvement initiatives in complex operational environments
- Ability to interpret operational data and translate insights into practical business solutions
- Ability to influence senior stakeholders, build trusted relationships and navigate change across diverse teams
- Collaborative mindset, curiosity and passion for continuous improvement
- Appreciation of the demands of a 24/7 operational environment
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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