At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Primary Purpose
The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business.
- Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring.
- Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks.
- Create and manage project plans, timelines, risks, and status communication methods.
- Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
- Work as a primary point of contact for business stakeholders, product owners, and the larger project team.
- Have the ability to multi-task multiple projects at a particular time
- Communicate in an effective and professional way with stakeholders and customers in and outside of NiCE.
- Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration.
- Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business.
- Assist in business stakeholder management to ensure launch requirements are being met
- Follow the company Code of Ethics and NiCE policies and procedures at all times.
Education Requirements
Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
Experience Requirement
- Experience with Gen AI project delivery
- 5-6 years’ experience in project management
- Excellent customer service and people skills
- Excellent problem-solving skills
- Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
- Ability to meet deadlines
- Effective communicator with superior interpersonal skills
- Ability to manage multiple projects at a time
- Ability to work with and to interpret technical information to non-technical individuals
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor's degree in Business Management, IT, or related field or equivalent work experience
- Experience with Gen AI project delivery
- 5-6 years' experience in project management
- Excellent customer service and people skills
- Excellent problem-solving skills
- Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
- Ability to meet deadlines
- Effective communicator with superior interpersonal skills
- Ability to manage multiple projects at a time
- Ability to work with and to interpret technical information to non-technical individuals
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
-
Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
-
Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
-
Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
