Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.
In this role, you will:
- Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
- Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
- Support the design and testing of scalable machine learning solutions aligned with business goals.
- Provide feedback and insights to improve AI training programs and user adoption.
- Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
- Understand the strategy to recommend solutions on solving business challenges
- Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
- Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
- Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
- Decision key issues which may arise during development or implementation
- Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Required Qualifications:
- 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics.
- Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques.
- Strong understanding of intent classification, entity recognition, and call flow design.
- Experience with data visualization and reporting tools (e.g., Tableau, Looker).
- Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex).
- Experience with HumanFirst
Job Expectations:
- Ability to work on-site 3 days a week
- No Visa sponsorship offered
Locations:
- 401 S Tryon St CHARLOTTE, NC
- 1801 Park View Dr SHOREVIEW, MN
- 401 Las Colinas Blvd W Bldg A IRVING, TX
- 4101 Wiseman Blvd Bldg106 SAN ANTONIO, TX
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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