Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Location: Farmers Branch, Texas (Remote and Hybrid options available)
Citizenship: US Citizen (MUST)
Security Clearance: Must be eligible to possess MBI (IRS Background Investigation) clearance. Active MBI clearance is preferred.
Job Summary:
eTel is seeking an experienced Senior AI/ML Architect / Engineer to lead the architecture, implementation, and operationalization of advanced artificial intelligence and machine learning platforms. The ideal candidate will be responsible for establishing best practices, standardizing tooling and workflows, ensuring responsible AI governance, and enabling scalable AI/ML solutions across the enterprise.
Key Responsibilities:
- Architect, build, and maintain secure, scalable, and modular AI/ML platform infrastructure.
- Evaluate, integrate, and operationalize modern AI agent frameworks (e.g., LangChain, AutoGen, CrewAI).
- Develop and enforce policies and technical controls for responsible AI, including input/output filtering, agent guardrails, and human-in-the-loop workflows.
- Design and manage the full AI/ML lifecycle, including model registration, versioning, deployment orchestration, monitoring, and rollback capabilities.
- Enable developer self-service by implementing portals and API catalogs, standardizing API documentation, and overseeing API governance and lifecycle.
- Deploy and operate observability stacks (e.g., OpenTelemetry) for real-time monitoring, alerting, and root cause analysis of all AI/ML systems.
- Design, implement, and maintain foundational services, including vector databases, distributed caching, and feature stores for enterprise-wide AI/ML usage.
- Collaborate with data, security, and DevOps teams to ensure integration, compliance, and continuous improvement.
Required Qualifications:
- Bachelor’s degree (or higher) in Computer Science, Data Science, Engineering, or related discipline.
- Minimum 7 years of experience architecting and implementing enterprise-scale AI/ML platforms.
- Deep experience with the end-to-end AI/ML lifecycle, multi-agent systems, orchestration tools, and MLOps best practices.
- Proficiency in cloud platforms (such as AWS, Azure, GCP), Kubernetes, and modern observability tools (e.g., OpenTelemetry, Grafana).
- Expertise in API development, documentation (OpenAPI/Swagger), and API management/governance.
- Experience designing and implementing technical and policy-level guardrails for responsible AI operations.
- Strong written and verbal communication skills; proven ability to produce high-quality documentation and deliverables.
- Must be a U.S. Citizen and able to obtain IRS MBI clearance.
Preferred Skills:
- Hands-on experience with AI agent frameworks and integrating with enterprise security and data platforms.
- Familiarity with federal, industry, or NIST-aligned AI risk management or governance frameworks.
- Experience supporting multiple development teams through reusable, shared AI/ML infrastructure and services.
Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.
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What We Do
eTelligent Group is a proven team of talented IT professionals providing reliable solutions for business & information technology (IT) management and services. We solve complex program and IT problems by implementing proven strategies & innovative solutions. We deliver IT services, agile and DevOps development, big data services, IT program management, and cyber security services.
Working as a trusted partner of the Federal Government, we hold ourselves to the highest industry standards such as (CMMI Level 3 and PMBOK). We are proud of our outstanding past performance implementing client solutions that increase both reliability and security for our clients. We deliver professional services by applying our proven process methodologies to exceed performance standards.
We partner with leading COTS solution providers such as webMethods, MuleSoft, and RedHat to provide Middleware, API-led integrations, and SOA-based solutions. We deliver cutting edge technical solutions, while meeting the core business needs of each client.
