Cloudinary is seeking a Senior AI Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution.
This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure.
Key Responsibilities
- Design, build, and deploy integrations across enterprise systems (Salesforce, NetSuite, Slack, Okta)
- Deliver MVP-first solutions and iterate based on feedback
- Implement integrations via iPaaS (Workato, Zapier, Make, Tray), custom APIs (Python, Node.js), or hybrid approaches
- Own and operate the MCP Gateway as a central AI integration platform
- Build reusable connectors and expand platform capabilities
- Ensure reliability, security, scalability (monitoring, retries, auth, rate limiting, versioning)
- Develop AI-powered workflows and tools (LLMs, agents, RAG, function calling)
- Apply responsible AI practices (governance, auditability, compliance)
- Ensure system reliability and operational excellence (logging, alerting, runbooks, incident response)
- Own integrations end-to-end, including documentation and maintainability
- Collaborate cross-functionally (Finance, GTM, CS, Security, IT) to translate needs into scalable solutions
- Identify and drive automation opportunities across the organization
- In scope: automation workflows, MCP Gateway, AI tools, business system integrations, reliability & observability
- Out of scope: physical IT operations, endpoint support
Scope
Requirements
- 5+ years in integrations / MIS / systems engineering in SaaS environments
- Strong API experience (REST, GraphQL, webhooks)
- Proficiency in Python or JavaScript (Node.js / TypeScript)
- Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray)
- Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace)
- Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR)
- Experience building AI-powered workflows or tools
- Understanding of LLM systems, orchestration, and integrations
- Familiarity with MCP or similar frameworks (preferred)
- Proven ability to deliver quickly (MVP → iterate → scale)
- Strong problem-solving and iterative mindset
- Comfortable in fast-paced, ambiguous environments
- Strong communication skills
- High standards for documentation and maintainability
- Self-driven, proactive, and outcome-oriented
- Collaborative and transparent
- Experience with MCP or API mediation layers
- Event-driven architectures or data pipelines
- Relevant certifications (Okta, Salesforce, Workato)
- Integration delivery speed and throughput
- Adoption and impact of automation (time saved, efficiency gains)
- MCP Gateway reliability and scalability
- Reduction in operational overhead
- Stakeholder satisfaction
Technical
AI & Automation
Execution
Professional
Nice to Have
Success Metrics
Skills Required
- 5+ years in integrations / MIS / systems engineering in SaaS environments
- Strong API experience (REST, GraphQL, webhooks)
- Proficiency in Python or JavaScript (Node.js / TypeScript)
- Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray)
- Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace)
- Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR)
- Experience building AI-powered workflows or tools
- Understanding of LLM systems, orchestration, and integrations
What We Do
Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With more than 50 billion assets under management and 7,500 customers worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to upload, store, transform, manage, and deliver images and videos online. As a result, leading brands like Atlassian, Bleacher Report, Grubhub, Hinge, NBC, Mediavine, Peloton, Petco and Under Armour are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction, and increased engagement and conversions. For more information, visit www.cloudinary.com.
