Backbase is on a mission to help banks re-architect around the customer and embrace the era of Engagement Banking. We are looking for a Senior AI Engineer to join our AI & Automation team. In this role, you will be at the forefront of the banking revolution, building sophisticated AI assistants and agentic platforms that redefine how customers interact with their financial institutions.
The RoleAs a Senior AI Engineer, you will design, develop, and deploy scalable AI-driven solutions. You won't just be "prompt engineering"; you will be building the underlying infrastructure, agent orchestration layers, and evaluative frameworks that make AI reliable, safe, and impactful in a highly regulated financial environment.
Key Responsibilities- Agentic Orchestration: Design and implement complex agentic workflows and assistant platforms using the LangChain ecosystem.
- Advanced Retrieval: Develop and optimize RAG (Retrieval-Augmented Generation) and GraphRAG pipelines to provide agents with deep, contextual domain knowledge.
- System Design: Architect scalable, distributed AI services that integrate seamlessly into our existing Kubernetes (K8s) environments.
- Agentic Ops (AIOps): Implement robust monitoring, tracing, and evaluation frameworks (LangSmith, LangFuse, Promptfoo) to ensure the reliability and performance of LLM applications.
- Skill Integration: Build and manage "Skills" and toolsets for agents, including the implementation of the Model Context Protocol (MCP) for seamless data/tool interaction.
- Human-in-the-Loop (HIL): Design sophisticated HIL patterns to ensure high-stakes financial decisions remain governed and accurate.
- Mentorship: Provide technical leadership to junior engineers and contribute to the internal AI strategy and best practices.
- Expertise in LangChain: Deep, hands-on experience with the LangChain ecosystem (LangGraph, LangServe) for building production-grade LLM applications.
- Agentic Mastery: Proven track record of building autonomous agents or sophisticated assistant platforms using modern techniques (Tools, Skills, MCP).
- AI Infrastructure: Strong knowledge of RAG architectures and emerging GraphRAG methodologies.
- Python Proficiency: Expert-level Python skills with a focus on writing clean, maintainable, and asynchronous code.
- System Architecture: Demonstrated ability to design and manage scalable, distributed systems within a Kubernetes ecosystem.
- Observability & Evaluation: Experience using Agentic Ops platforms like LangFuse, LangSmith, or Promptfoo for debugging and performance tuning.
- Java Knowledge: Experience with Java is a significant advantage, particularly in integrating AI services with Backbase’s core Java-based backend.
- DevOps Culture: Familiarity with CI/CD pipelines, and cloud-native logging/monitoring.
- Fintech Experience: Understanding of the security and compliance requirements unique to the banking and financial services industry.
- Languages: Python (Primary), Java (Secondary).
- Frameworks: LangChain, LangGraph, FastAPI.
- Ops/Tools: LangSmith, LangFuse, Promptfoo, MCP.
- Deployment: Docker, Kubernetes, AWS/Azure.
At Backbase, you’ll work in an environment that values innovation over bureaucracy. You will have the opportunity to own the AI lifecycle from ideation to global deployment, impacting millions of banking customers worldwide.
Skills Required
- Deep, hands-on experience with the LangChain ecosystem for building production-grade LLM applications.
- Proven track record of building autonomous agents or sophisticated assistant platforms.
- Strong knowledge of RAG architectures and emerging GraphRAG methodologies.
- Expert-level Python skills with a focus on writing clean, maintainable, and asynchronous code.
- Demonstrated ability to design and manage scalable, distributed systems within a Kubernetes ecosystem.
- Experience using Agentic Ops platforms like LangFuse or LangSmith for debugging and performance tuning.
Backbase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Backbase and has not been reviewed or approved by Backbase.
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Fair & Transparent Compensation — Pay is considered fair in certain U.S. roles, with strong offers in senior engineering, solutions architecture, and sales tracks in higher‑paying markets. In some U.S. contexts, compensation is described as fair for the job.
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Leave & Time Off Breadth — PTO is described as generous in the U.S., with separate sick time and paid holidays contributing to a supportive time‑off setup.
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Wellbeing & Lifestyle Benefits — Hybrid/remote work programs, office perks like snacks, and learning‑budget messaging provide lifestyle flexibility and support beyond baseline coverage.
Backbase Insights
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
