Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.
What Are We Looking For?
We’re seeking a passionate Senior AI Engineer to join our AI team. With a wide array of responsibilities and corresponding impact, you’ll help spearhead our new product offering and the world-class AI conversation product impacting millions of patients.
Responsibilities- Design, develop, and drive design processes and products that incorporate Generative AI (LLMs), models and knowledge Retrieval in order to help patients across the US.
- Design and define data pipelines and evaluation pipelines.
- Build applicative AI in production on a large scale.
- Build solutions for different mediums, including voice products with minimal latency and high accuracy.
- Provide a scientific evaluation of the quality of our models.
- Continuously improve our existing NLP capabilities to help patients across the US answer any question, schedule appointments with their doctor, refill their prescriptions, and much more.
- 5+ years of experience as a machine learning engineer, a data scientist, or an equivalent role. Experience in developing ML / DL / LLM / NLP algorithms.
- Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, or a related field, with a significant focus on machine learning.
- High proficiency in Python.
- Excellent understanding of machine learning techniques, algorithms, and methodology.
- Experience with common ML toolkits and model/prompt management platforms such as Langfuse.
- Experience in data mining and insight drawing from large data sets.
- Data-oriented personality, analytical mind, and problem-solving aptitude.
- Experience in Constraint programming or Network science - an advantage.
- A team player with a can-do attitude, delivery-oriented, and able to thrive in a fast-paced environment.
- Experience and knowledge in the NLP domain and SOTA solutions - a plus.
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
Skills Required
- 5+ years of experience in machine learning, data science, or equivalent
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics or related field
- High proficiency in Python
- Excellent understanding of machine learning techniques and algorithms
- Experience with ML toolkits and model/prompt management platforms
- Data-oriented personality and analytical mind
- Experience in Constraint programming or Network science
- Knowledge in the NLP domain and SOTA solutions
What We Do
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Carroll, Mercy Health and Weill Cornell Medicine, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
Why Work With Us
Since 2018, we’ve fostered a foundation of limitless growth where people can discover, create and sharpen their superpowers, both professional and personal. We know you’ll tap into your best selves when you’re valued, inspired to impact change, and cheered on by highly talented teammates. That’s the Hyro DNA.
