Senior AI Engineer

Position: Senior AI Engineer

Role Overview

We are seeking a Senior AI Engineer to design, develop, and support advanced AI, Generative AI, and Conversational AI solutions. This role focuses on delivering scalable, secure, and efficient AI-powered customer engagement solutions, including conversational IVR systems, virtual assistants, and AI agents. The ideal candidate will bring strong experience in cloud-based AI technologies, particularly within AWS environments, and a proven ability to build enterprise-grade AI systems.

Key Responsibilities

• Develop, configure, implement, and support AI, Generative AI, and Conversational AI solutions aligned with business and technical requirements
  
• Design and build AI-powered IVR systems, virtual assistants, voicebots, AI agents, and self-service capabilities
  
• Create and maintain integrations between AI platforms, contact centre technologies, enterprise systems, APIs, and cloud services
  
• Design and optimize prompt engineering frameworks, templates, orchestration logic, and AI guardrails
  
• Build and support AI agents using Large Language Models (LLMs), Retrieval Augmented Generation (RAG), and orchestration frameworks
  
• Configure and develop conversational bots, including intent modeling, slot management, and conversational flows
  
• Collaborate with technical teams, stakeholders, and business units to deliver scalable AI solutions
  
• Produce technical designs, documentation, deployment procedures, and support materials
  
• Participate in testing, troubleshooting, deployment, and ongoing improvements
  
• Ensure adherence to security, privacy, accessibility, and Responsible AI standards
  

Qualifications & Experience

AI Engineering & Generative AI

• 5+ years of experience building AI/ML solutions
  
• Hands-on experience with Generative AI and LLM-based applications in enterprise environments
  
• Experience developing AI agents and implementing RAG architectures
  
• Experience working with modern foundation models (e.g., GPT, Claude, Gemini, Llama, or similar)
  
• Experience evaluating, selecting, and optimizing AI technologies
  
• Experience with AI model monitoring, evaluation, and tuning
  
• Understanding of Responsible AI practices and governance
  

Contact Centre & Conversational AI

• 5+ years of experience implementing contact centre solutions
  
• Strong experience building conversational AI, IVR, and virtual assistants
  
• Experience designing conversational flows, routing logic, and customer journeys
  
• Knowledge of speech analytics, sentiment analysis, and customer interaction optimization
  
• Experience working with reporting, analytics, and operational metrics
  

Prompt Engineering & AI Orchestration

• Experience designing and optimizing prompts for AI systems
  
• Experience implementing guardrails, safety controls, and response validation
  
• Experience working with AI orchestration, tool-calling, and integrations
  
• Experience integrating AI systems with enterprise applications and APIs
  

Cloud & Integration Technologies

• Strong experience with AWS cloud services (e.g., Lambda, API Gateway, DynamoDB, S3, IAM)
  
• Experience developing REST APIs, microservices, and event-driven systems
  
• Experience with CI/CD pipelines and DevOps practices
  
• Familiarity with Infrastructure as Code and automation tools
  
• Exposure to multi-cloud AI platforms (Azure AI, Google AI, etc.) is an asset
  

Development Skills

• Strong programming skills in Python
  
• Experience with JavaScript and Node.js
  
• Experience working with SQL and NoSQL databases
  
• Experience with version control and DevOps tools (Git, Jenkins, etc.)
  
• Experience building secure, scalable cloud-native applications
  

Core Experience

• 8+ years in software development and system integration
  
• Experience in API design, testing, troubleshooting, and performance optimization
  
• Experience working in Agile environments
  
• Strong documentation and stakeholder collaboration experience
  

Public Sector Experience (Preferred)

• Experience working in government or highly regulated environments
  
• Knowledge of public sector methodologies, architecture frameworks, and standards
  
• Experience supporting large-scale digital transformation initiatives
  

Must-Have Skills

• AI/ML solution development (5+ years)
  
• Generative AI and LLM implementation
  
• Conversational AI / IVR / contact centre systems
  
• Cloud-based AI solution development (AWS)
  
• Prompt engineering and AI agent design
  
• Python and backend development
  

Nice to Have

• Previous public sector or provincial government experience
  

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
   
2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to deliver expert technical talent to solve challenging business and IT problems. Trusted by leading organizations across Canada, we specialize in staffing complex assignments with high-performing professionals evaluated through our proven Quality Management System (QMS). We are a 100% Indigenous-owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: [email protected]

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