ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Job Title: Sr. Team Lead, SOftware Engineering
Job Function: Engineering Position Type: Full-Time
Job Location : Bangalore / Pune/Mumbai
Job Family: Software Engineering Salary Band:
General Summary:
The Senior AI Engineer is responsible for developing high-quality, innovative, fully performing AI-based applications in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards.
Essential Duties & Responsibilities:
- Designs, builds, and maintains large-scale production services and data pipelines.
- Influence others within the ML/ AI team through the explanation of facts, policies, and practices
- Works on systems critical to company’s current and future operations
- Debugs production issues across services and multiple levels of the stack
- Researches, analyzes, and documents findings.
- Assists with improvement of organizational engineering standards, tooling, and processes
- Participates in the testing process through test review and analysis, test witnessing, and certification of software
- Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
- Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups.
Knowledge, Skills, and/or Abilities Required:
- Strong programming skills with proven experience implementing Python-based solutions using good software engineering design practices & OOPs concepts.
- Hand-on experience in developing production grade code & REST APIs (e.g., Flask, FastAPI).
- Proficiency in CI/CD pipelines (experience with tools like Git, Docker, Jenkins, and Airflow).
- Knowledge of at least one cloud platform (e.g. AWS/ Azure) and its relevant services (e.g. EMR, S3, and SageMaker).
- Understanding of RAG-based Generative AI applications with a basic understanding of embeddings, vector databases, LLMs (OpenAI/GPT-3), and libraries (e.g., Langchain, Haystack, Hugging Face, LlamaIndex).
- Experience with testing frameworks (e.g., pytest, unittest).
- Version control experience with Git.
- Ability to situationally adapt and understand new technology/processes as per business partner requirement.
- Proficient in Database, NoSQL/ SQL and/or other data manipulation languages.
- Ability to interpret business requirements and translate into AI solution deliverables.
- Ability to break down and communicate complex, highly technical concepts to audiences of varying technical understanding.
Educational/Vocational/Previous Experience Recommendations:
- Bachelor/ Master degree in CS or related field.
- 4+ years of relevant experience
Working Conditions:
- Hybrid
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
