Senior Agentic Business Analyst

Ciklum is looking for a Senior Agentic Business Analyst to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Agentic Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. 

• This is a leading global payments platform that connects businesses and consumers across 260 payment types in over 40 countries. With over 20 years of experience and an annual transaction volume exceeding $150 billion, Paysafe is a powerhouse in digital wallets (Skrill, NETELLER), eCash solutions (paysafecard), and merchant acquiring
• In 2026, the company is releasing their team in Vienna and we will be working to automate as much of the e-cash distribution operations business as possible
• You will work in an automation COE, collaborating with a centralised AI Platform team, IT, Dev Ops etc.

Responsibilities:

• Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs, and map end-to-end "as-is" processes across 50+ operational areas
• Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorise them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific)
• Calculate ROI & Prioritise: Develop business cases and cost-benefit analyses to build a high-value automation roadmap
• Draft Documentation: Author comprehensive Process Definition Documents (PDDs)that translate business requirements into clear specifications for developers
• Design Human-in-the-Loop Workflows: Architect "to-be" processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling
• Lead Testing & Implementation: Collaborate with automation developers during build cycles, define test scenarios, and lead User Acceptance Testing (UAT) with operational teams
• Manage Change & Enablement: Serve as the liaison between technical teams and operations, guiding change management efforts and training human agents to interact with new automated systems
• Track Post-Launch Metrics: Establish operational KPIs (e.g., handle time reduction, error rates, bot utilization) to measure benefit realization and continuous improvement

Requirements:

• Experience in Automation Delivery: 3–5+ years of experience as a Business Analyst, Solution Architect, or Process Consultant specifically focused on RPA (e.g., UiPath, Automation Anywhere, Power Automate) and AI/ML integrations (e.g., OCR, IDP, LLMs, Azure)
• Process Modelling Mastery: Advanced proficiency in process mapping methodologies (BPMN 2.0) and tools like Lucidchart, Visio, or ARIS
• Analytical & ROI Modelling Skills: Strong data-gathering and analytical skills to quantify process volumes, exception rates, potential time savings, and financial return on investment
• Stakeholder & Front-Line Engagement: Proven ability to work directly with operational agents, translating hands-on feedback and edge cases into precise technical requirements
• Agile/SDLC Experience: Solid understanding of Agile frameworks, managing automation backlogs, writing user stories, and defining acceptance criteria
• Process Optimization Mindset: Demonstrated ability to evaluate whether a process needs rule-based automation, AI enhancements, or fundamental process re-engineering before automating
• Preferred Certifications (Nice-to-Have): Recognized certifications in RPA platforms (e.g., UiPath Certified Business Analyst), Lean Six Sigma (Green/Black Belt), or Agile frameworks (CSPO/PSPO)

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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