This is a remote position.
- Design and build agentic AI systems for IT Operations, service management, incident resolution and workflow automation.
- Develop agents capable of reasoning, planning, tool use, orchestration and autonomous task execution, with appropriate human-in-the-loop controls.
- Build integrations with enterprise IT systems such as ServiceNow, monitoring/observability platforms, ticketing systems, knowledge bases, APIs and databases.
- Develop voice bots and conversational AI solutions for IT support and operational workflows, including speech-to-text, LLM reasoning and text-to-speech pipelines.
- Design multi-step workflows for use cases such as incident triage, diagnosis, resolution, ticket automation, knowledge retrieval and proactive IT operations.
- Build evaluation, monitoring and guardrail mechanisms to ensure agents are accurate, reliable, secure and production-ready.
- Optimize models and agent workflows for latency, cost, reliability and business impact.
- Take solutions from prototype to production, including APIs, deployment, observability, testing and continuous improvement.
Requirements
- Strong software engineering experience with Python and production backend systems.
- Hands-on experience building LLM / Generative AI applications and agentic workflows.
- Strong understanding of LLM APIs, tool/function calling, RAG, prompt engineering, structured outputs and agent orchestration.
- Experience integrating AI systems with enterprise APIs, databases and business applications.
- Experience with voice AI /conversational AI, including speech-to-text, text-to-speech and voice-agent architectures.
- Experience with one or more agent frameworks such as LangGraph, LangChain, Semantic Kernel, LlamaIndex, AutoGen, CrewAI, or equivalent.
- Strong understanding of production concerns including evaluation, observability, security, failure handling, latency and cost optimization.
- Experience working with cloud platforms, APIs, Docker and CI/CD.
- Ability to translate ambiguous business/IT problems into practical AI-powered solutions.
Benefits
- Competitive salary and benefits package.
- Work with experienced product and engineering leaders.
- Opportunities for learning, mentorship, and career growth.
- A chance to make a real impact across diverse, innovative projects.
Skills Required
- Strong software engineering experience with Python and production backend systems
- Hands-on experience building LLM or Generative AI applications and agentic workflows
- Strong understanding of LLM APIs, tool or function calling, RAG, prompt engineering, structured outputs, and agent orchestration
- Experience integrating AI systems with enterprise APIs, databases, and business applications
- Experience with voice AI or conversational AI, including speech-to-text, text-to-speech, and voice-agent architectures
- Experience with an agent framework such as LangGraph, LangChain, Semantic Kernel, LlamaIndex, AutoGen, CrewAI, or equivalent
- Strong understanding of production evaluation, observability, security, failure handling, latency, and cost optimization
- Experience with cloud platforms, APIs, Docker, and CI/CD
- Ability to translate ambiguous business or IT problems into practical AI-powered solutions
What We Do
Looking for a self-managed professional team to help take your technology and product strategy to the next level? From leadership consulting to hands-on software delivery, we can support you in many ways. 1. Mobile, Web, Backend Software Development 2. Technology Infrastructure Solutions 3. Technology Scaling Solutions 4. Adopting Emerging Tech like Artificial Intelligence 5. Product & Technology Leadership Our custom software development services specialize in end-to-end product development. With a team of experienced professionals, we can help you navigate the complex world of technology and bring your vision to life. We offer on-demand product leadership and strategic guidance to help your business excel without the full-time commitment of a Chief Product Officer. Our team of experienced product experts works closely with you to understand your unique needs and craft tailored product strategies that align with your business objectives. We provide on-demand technical leadership and expertise to help your business scale and innovate without the full-time commitment of a Chief Technology Officer. As your tech leader, we focus on driving your technology strategy, optimizing your software architecture, and fostering a culture of innovation to propel your business forward. Let us be your go-to resource for all things product and technology. Contact us to learn more about how we can help your business succeed.
