We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
As one of our Senior Agency Partner Managers based in North America, you will join a team that focuses on enabling internal and external stakeholders and growing revenue by forging strong partnerships with leading agency partners in the e-commerce ecosystem. This is a key role for Gorgias and a great opportunity for someone looking to take the next step in their career in Partnerships!
What You’ll Do
Help scale our Agency Partnerships channel by driving revenue through existing and newly identified Agency Partners. You will leverage both traditional and innovative business development tactics to build a strong revenue flywheel with our Agency Partners:
Drive Annual Recurring Revenue (ARR) through industry agency partners and events
Own and grow strategic agency relationships across North America
Be the face of the company at various events, meetups, and trade shows
Work closely with Account Managers to help them close deals and expand accounts
Develop and refine our partner program, processes, and documentation to enable partners to become strong ambassadors of our software and drive leads through our sales process
Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
Act as a thought leader on the topic of ecommerce and agency partnerships
Activate, onboard, and scale new partners across North America
Mentor and support more junior team members as the partnerships function grows
You have 5+ years of experience in partnerships, sales, or relationship management, ideally within SaaS or ecommerce
Proven track record of driving revenue through partnerships or channel sales
Strong relationship-building skills with the ability to influence senior stakeholders
You are high-energy and driven to scale a high-impact growth channel
You thrive in a fast-paced, high-growth startup environment
Experience working with agencies or within the ecommerce ecosystem is strongly preferred
Highly analytical and comfortable using data to inform decisions and optimize performance
Comfortable working in an international environment and traveling up to 25% of the time
Passion for learning and continuous improvement
Identify, onboard, and grow a portfolio of top enterprise agency partners.
Increase partner-sourced and partner-influenced revenue through joint GTM efforts.
Deepen partner enablement and co-selling motions with Gorgias sales and success teams.
Strengthen Gorgias’ presence in the e-commerce space via the agency ecosystem.
This position is based in Toronto / NYC
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at [email protected].
Skills Required
- 5+ years of experience in partnerships, sales, or relationship management
- Proven track record of driving revenue through partnerships or channel sales
- Experience working with agencies or within the e-commerce ecosystem
What We Do
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Why Work With Us
We're a data-driven team which encourages collaboration and ensures every employee has the opportunity to learn and grow. At Gorgias, we believe in our mission and to make it happen, we are creating a cross-collaborative team of talented people who live by our values, believe in the product and are willing to learn. Join our team and grow with us!
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