As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.
How You Will Contribute
- Act as the highest-level implementation portfolio resource for complex or high-risk opportunities, service design decisions and business challenges.
- Create measurable stakeholder value by converting evolving customer deployment needs into repeatable, profitable and differentiated services.
- Provide expert guidance for services across Ciena’s product family, including optical, routing and switching, software, Navigator/MCP and multi-domain implementation environments.
Key Responsibilities
- Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
- Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
- Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
- Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
- Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
- Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
- Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
- Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
- Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
- Define repeatable deployment and migration patterns, estimating approaches, work packages, automation opportunities and commercial constructs that can scale globally.
- Lead the resolution of ambiguous cross-portfolio issues spanning scope, effort, acceptance, customer dependencies, delivery risk and margin.
- Guide P3 and P4 PLMs through mentoring, technical and commercial coaching, and structured reviews of major initiatives.
- Represent Implementation Services in strategic customer engagements and executive-level reviews when specialized portfolio authority is required.
Measures of Success
- Growth and margin performance of the Implementation Services portfolio.
- Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
- Improved consistency, reuse and speed of complex implementation offers and commercial models.
- Successful launch and adoption of new implementation capabilities.
- Reduction in avoidable scope, pricing and deliverability issues on strategic opportunities.
The Must Haves
- Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
- Typically 10+ years of relevant telecommunications, professional services, product management or service portfolio experience.
- Demonstrated expertise in implementation, deployment and migration services, including commercial and delivery considerations.
- Track record of leading major, complex, cross-functional initiatives with limited direction.
- Strong financial acumen, including P&L, pricing, costing, margin and investment analysis.
- Demonstrated ability to build opportunity-level P&Ls and interpret the full portfolio P&L, moving comfortably between detailed deal economics and the broader business picture.
- Executive-level written, presentation, facilitation and customer-engagement skills.
Assets
- Experience with Ciena optical, routing and switching, software and Navigator/MCP portfolios.
- Experience with automation, telemetry, AI-assisted operations or repeatable deployment tooling.
- Experience developing global rate cards, estimating models or partner-enabled delivery strategies.
Salary Range
The salary range for this position is:
Canada $147,000.00 - $234,800.00 cad.
USA: $176,500.00 - $281,900.00 usd.
#LI-JD
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Bachelor's degree in Engineering, Business Administration, or equivalent relevant experience
- Typically 10+ years of relevant telecommunications, professional services, product management, or service portfolio experience
- Expertise in implementation, deployment, and migration services, including commercial and delivery considerations
- Experience leading major, complex, cross-functional initiatives with limited direction
- Strong financial acumen, including P&L, pricing, costing, margin, and investment analysis
- Ability to build opportunity-level P&Ls and interpret full portfolio P&L performance
- Executive-level written, presentation, facilitation, and customer-engagement skills
- Experience with Ciena optical, routing and switching, software, and Navigator/MCP portfolios
- Experience with automation, telemetry, AI-assisted operations, or repeatable deployment tooling
- Experience developing global rate cards, estimating models, or partner-enabled delivery strategies
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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