Senior Advanced Support Engineer

About Lumafield: 

Founded in 2019, Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.  

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. 

We are an impact driven company obsessed with providing the best value to our customers keeping their needs at the center of our evolution. Our team today includes world-class researchers and industrial designers, PhDs, creators, founders of successful startups, and zero egos. We are backed by top venture capital funds like Kleiner Perkins, Lux Capital, DCVC, Spark Capital, and others. 

The company is headquartered in Cambridge, MA and has an office in San Francisco, CA.

About the role:

As our Senior Advanced Solutions Engineer (ASE) at Lumafield, you will play a pivotal role in ensuring the successful integration and utilization of our products & solutions for our clients. You will be the lead on all ASE matters, establishing best practices for this growing team. The ASE team is central to supporting the sales cycle and deployment of solutions to existing customers. Your primary responsibilities will include executing evaluation scanning, creating configured solutions, and providing tier 1 and tier 2 support.

What you'll do:

• Set the bar of excellence for a growing ASE organization within a growing company.
• Report on execution metrics such as our evaluation pipeline or helpdesk tickets.
• Support customer evaluations of our products, providing top-quality data with quick turnarounds.
• Iterate on manufacturing solutions where scan optimizations are foundational to data quality.
• Leverage the existing tools & products we have to configure new inspection solutions.
• Communicate requirements for tools we need to add to deliver inspection solutions at scale.
• Test and validate inspection solutions are robust and ready for the field prior to deployment.
• Play with tools in our sandbox to test emerging ideas, tools, and technologies.
• Handle & coordinate Level 1 and Level 2 support from our customer base with speed and clarity.

About you:

• You have an engineering degree and hands-on experience with inspection hardware.
• You have experience in crafting & supporting industrial inspection solutions.
• You approach new problems with curiosity and maintain a problem-solving mindset.
• You value collaboration and have worked in a customer-facing position previously.
• Enjoy following, improving, and documenting processes to help an organization scale.
• Are excited about approaching undocumented technology and working to establish best practices.

Bonus points:

• Experience with Python.
• Experience supporting or deploying machine vision applications, especially 3D vision or AI applications.
• Experience leading a technical support team.
• Experience with factory-floor communication protocols.
• A portfolio of your work you can share.

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.