Senior Administrator, Customer and Compliance Applications

• Information Technology Services (ITS)

• Full-time, fixed-term position through to December 2026

• Base salary will be in the range $106,709 - $116,198 + 17% super (HEW Level 7) 

• Based at our St Lucia location  

Join a highly collaborative and future-focused Information Technology Services (ITS) team, where you will play a critical role in shaping and enhancing enterprise platforms that support the University’s teaching, research and operational excellence. In this role, you will lead the analysis, design and delivery of improvements across key systems including customer relationship management, records management, and ERP platforms. Working at the nexus of business and technology, you will contribute to solutions that are scalable, sustainable and aligned to organisational priorities.

Key responsibilities will include:

• Leading the analysis and translation of business and technical requirements into effective system enhancements.

• Designing, developing, testing and implementing solutions across enterprise applications and platforms.

• Collaborating with stakeholders across technology, business and vendor teams to deliver high-quality outcomes.

• Proactively managing application health, including identifying and addressing technical debt and performance improvements.

You are a capable and motivated professional who thrives in a complex, service-oriented environment. You bring strong analytical capability and a passion for improving systems and processes that enable organisational success.

To be successful, you will demonstrate:

• A relevant undergraduate degree in business administration, accounting, or a related discipline, or an equivalent combination of experience and education.

• Proven experience administering and enhancing enterprise content management and/or ERP systems.

• Strong analytical and problem-solving skills, with the ability to design and implement effective solutions.

• Experience gathering requirements, conducting business analysis, and improving processes.

• Demonstrated experience testing, documenting, and delivering system features or applications.

• Technical knowledge of systems such as EDRMS, CRM platforms, or similar enterprise applications.

• Strong stakeholder engagement skills, with the ability to work collaboratively across diverse teams.

• A commitment to quality, continuous improvement, and delivering outcomes aligned to organisational goals.

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.  

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging. 

For more information about this opportunity, please contact Ebrahim Motala, Senior Manager, CRM, Records and Compliance Applications at [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.  

When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted. 

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.  

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623. 

Applications close Wednesday 12 August 2026 at 11.00pm AEST (R-66016).