To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.
Responsibilities- Assist management with coordinating and executing team tasks
- Monitor and assist team as needed to ensure tasks are completed and deadlines are met
- Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
- Log, sort and record incoming/return mail
- Inform the team of changes and new instructions as requested by management
- Present "Administrative Support Overview" to the New Employee Training Class
- Provide training to employees as directed by management
- Solicit feedback and ideas from section employees on current processes and policies
- Answer team questions regarding daily operations, policies, and procedures
- Update and maintain policy and procedure manual for the Administrative Section in the Collections Division
- Maintain various reports, phone lists, and rosters
- Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists
- Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits
- Take minutes for section meetings as requested
- Attend / conduct meetings/ discussions on behalf of management as needed
- Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis
- Retrieve and direct after-hour voice mail messages for the Collections division
- Perform other duties as assigned
- Experience in performing clerical and/or administrative duties/responsibilities
- Experience in customer service, preferably in a financial institution
- Experience in leading, guiding and mentoring others
- Ability to work independently and in a team environment
- Ability to manage multiple priorities independently and/or in a team environment to achieve goals
- Ability to maintain confidentiality and demonstrate integrity
- Experience in de-escalating complaints and conflicts
- Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Advanced administrative, clerical, and technical skills
- Advanced skill performing mathematical calculations and working accurately with numbers
- Advanced skill interacting with staff, management, and members diplomatically and tactfully
- Advanced skill building effective relationships through rapport, trust, diplomacy and tact
- Advanced skill maintaining composure in a high production and changing environment
- Advanced active listening skills to respond to inquiries and requests
- Effective organizational, planning and time management skills
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
- Effective research, analytical, and problem solving skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
- Effective skill communicating with all levels within an organization
- Advanced verbal and written communication skills
- Advanced word processing, spreadsheet, and presentation software skills
Desired Qualifications
- Working knowledge of NFCU's products, services, programs, policies and procedures
- Working knowledge of NFCU's functions, philosophy, operations and organizational objectives
Additional Information
Hours:
- Monday - Friday, 9:00AM - 5:30PM
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Experience performing clerical and/or administrative duties
- Customer service experience, preferably in a financial institution
- Experience leading, guiding and mentoring others
- Ability to work independently and in a team environment
- Ability to manage multiple priorities and meet goals
- Ability to maintain confidentiality and demonstrate integrity
- Experience de-escalating complaints and conflicts
- Ability to influence, negotiate and persuade to positive outcomes
- Advanced administrative, clerical, and technical skills
- Advanced mathematical skill and accuracy with numbers
- Advanced interpersonal skills interacting diplomatically with staff, management, and members
- Advanced relationship-building skills (rapport, trust, diplomacy, tact)
- Ability to maintain composure in a high-production and changing environment
- Advanced active listening skills
- Organizational, planning and time management skills
- Ability to present findings and information clearly and concisely
- Research, analytical, and problem solving skills
- Attention to detail and accuracy; meeting deadlines
- Ability to exercise initiative and sound judgment
- Ability to follow, interpret, and apply guidelines, procedures, and regulations
- Advanced verbal and written communication skills
- Advanced word processing, spreadsheet, and presentation software skills
- Working knowledge of NFCU products, services, programs, policies and procedures
- Working knowledge of NFCU functions, philosophy, operations and organizational objectives
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
