Senior Accounts Receivable Specialist

With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid-to-large-market customers and/or strategic relationships with added degrees of complexity. Act as an expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations-related items, including account reconciliation, collections, analysis, and problem resolution.

Act as the primary point of contact for billing and collection inquiries from internal and external business partners

Research and resolve a variety of complex internal and external inquiries
Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported
Create, review, and recommend necessary documents to generate customer billing

Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process
Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions
Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections
Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls
Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval
Prepare timely and accurate billing and reconciliation reports as needed
Identify at-risk customers based on established triggers

Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies
Analyze customer requirements, provide education on capabilities, and, in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards
Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions
Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures
Help onboard and mentor new teammates and flex as needed to support the business need
Job Specifications
Typically has the following skills and abilities:
Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
Bachelor’s degree in Accounting, Finance, or related field preferred
One year of experience working in an ERP-based Accounts Receivable environment preferred
Active Accounts Receivable Specialist Certification preferred
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
Critical thinking and analytical skills, with a solution-oriented approach to work
Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines
Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences
Must be available to work within the full range of division hours of operation
Clean credit history as reported by credit report

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $17.85 - $28.88

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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