Senior Accounts Manager

Join Homey as a Senior Accounts Manager!
At Homey, we are revolutionizing the home-buying experience through technology, connecting various stakeholders to streamline processes for our customers. We are seeking a highly experienced and strategic Senior Accounts Manager to join our team in Colombo. The Senior Accounts Manager will be responsible for managing a portfolio of key client accounts, nurturing strong relationships, and identifying opportunities for growth and revenue generation. This role requires a blend of leadership, exceptional client-facing skills, and a deep understanding of our business and the UK legal sector. The ideal candidate will be a proactive problem-solver with a proven track record of exceeding client expectations and driving business success, specifically through significant experience in upselling and cross-selling to increase revenue from existing clients.

• Client Relationship Management:
• Serve as the primary point of contact for a portfolio of key client accounts, particularly law firms.
• Build and maintain strong, long-lasting relationships based on trust and a deep understanding of client needs.
• Ensure a high level of client satisfaction and retention through proactive communication and superior service.
• Account Growth and Strategy:
• Develop and implement strategic plans to manage and grow client accounts, with a specific focus on expanding client revenue streams.
• Proactively identify and pursue new business opportunities, including upselling and cross-selling additional products and services within existing client relationships.
• Collaborate with internal teams, including product and sales, to ensure client needs are met and new solutions are effectively delivered.
• Reporting and Analysis:
• Monitor account performance against key metrics and prepare regular reports for internal stakeholders.
• Provide market insights and client feedback to inform product development and business strategy.
• Team Collaboration:
• Collaborate with other account managers and sales teams to share best practices and contribute to overall business goals.
• Act as a mentor to junior team members, providing guidance and support as needed.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Fluency in Spoken and Written English.

• Minimum of 5 years of experience in account management or a client-facing role, preferably within the software or legal sectors.
• Demonstrable and extensive experience in increasing revenue from existing clients.
• Proven ability to manage a portfolio of key client accounts and drive revenue growth.
• Experience working with law firms or in the legal sector is highly advantageous.

• Proficiency in CRM software (e.g., HubSpot).
• Strong understanding of sales processes and account management methodologies.

• Exceptional communication and negotiation skills.
• Strong analytical and problem-solving abilities with a results-driven mindset.
• Excellent organisational and time-management skills.
• Ability to work independently and as part of a collaborative team.

• Role to be paid in GBP with a UK Contract
• Competitive salary commensurate with experience: Salary range from Rs. 500,000 - Rs. 900,000/month, paid in GBP, depending on experience level.
• We're open to discussing salaries outside this range for candidates with exceptional skills or those with less experience who show great potential.
• Opportunities for professional development and career progression.
• Supportive work environment with a focus on work-life balance.
• Post-3 months, option to work from home one day a week, per manager discretion.
• UK work hours apply.