Senior Accounting Application Specialist | Eclipse

As a Senior Accounting Application Specialist, you will be responsible for learning and supporting the accounting software package.  You will be responsible for addressing escalated issues by communicating with customers via phone, email, or chat. Your role will involve leveraging your customer-centric interpersonal skills and technical product knowledge to provide exceptional support. 

What you will be doing:

• Issue Resolution: Handle escalated issues independently and working with team members to provide case resolutions through various communication channels.
• Technical Troubleshooting: Follow advanced procedures to troubleshoot accounting software application issues.
• Software Updates: Stay current with software updates and changes to deliver timely and accurate solutions to customers.
• Testing: Conduct specific or functional tests to resolve issues effectively.
• Process Development: Develop and refine processes and techniques for gathering, tracking, and triaging issues, assessing their validity, and routing them to the appropriate team.
• Trend Analysis: Recognize trends and patterns in diverse case descriptions to foresee and prevent future problems.
• Process Improvement: Proactively recommend and implement process and strategy improvements, collaborating with team members to find solutions.
• Knowledge Sharing: Contribute to and utilize the department's knowledge base articles.
• Mentorship: Coach and mentor other team members, ensuring consistency and high standards in customer service.

What you will likely bring:

• 5+ years of relevant experience, including 2+ years in a specialized or industry-specific role.
• Bachelor’s degree or equivalent experience, with a demonstrated ability to learn new technologies and industries quickly.
• Proven experience in a customer support role, preferably in accounting software.
• Strong technical troubleshooting skills, particularly with accounting applications.
• Excellent communication skills, both written and verbal.
• Must possess the ability to work independently and be self-motivated to learn and seek solutions.
• Strong knowledge of accounting procedures, ERP applications or analytical tools.
• Detail Oriented.
• Time management and prioritization skills.
• Strong Problem solving and critical thinking skills.
• Proficiency with bookkeeping, month end procedures, financial statements, account reconciliation.
• Strong analytical skills to recognize trends and foresee potential issues.
• Experience in process development and improvement.
• Ability to mentor and guide junior team members.

What could set you apart:

• Eclipse Experience.

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: