The Role
Manage accounts receivable for managed hotel properties, including guest and direct-bill ledgers, aging, collections, payment applications, reconciliations, chargebacks, travel-agent commissions, and discrepancy resolution. The role maintains accurate audit trails, supports billing and invoicing, processes write-offs, and collaborates with sales, finance, and operations teams on account cleanup and payment disputes.
Summary Generated by Built In
Position Summary
Manage accounts receivable for managed hotel properties, including guest and direct-bill ledgers, aging and collections, travel-agent commission activity, payment discrepancies and reconciliation between property management and payment systems.
Job Details
- Work Setup: Work from home
- Shift/Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time (9:00 PM to 6:00 AM Manila Time)
- Holidays: U.S. corporate holiday calendar
Responsibilities
- Review hotel guest ledgers, accounts receivable ledgers and direct-bill balances to identify unresolved items and collection risks.
- Monitor receivable aging, follow up on outstanding balances and resolve account allocation and payment discrepancies, as well as apply payments received in the PMS against the proper folios.
- Review direct-billing requests, coordinate account setup and retain the appropriate approvals and documentation.
- Support weekly travel agent commission processing through TACS and relevant travel-program administration, including file uploads and supporting records.
- Reconcile property management system activity against the CorPay Extranet and research payment differences to resolution.
- Process or support CLC billing, invoicing and payment application for assigned accounts.
- Work closely with property sales, finance and operations teams on AR cleanup, payment disputes and account-level requests.
- Oversee all cash and credit card reconciliation, write-off and balance sheet submissions for applicable revenue related accounts. Will also handle chargeback disputes.
- Maintain reconciliations, audit trails and accurate updates for assigned AR portfolios.
Qualifications
- At least 2 years of experience in accounts receivable, collections, direct billing or account reconciliation supporting multiple business units.
- Ability to investigate ledgers, payment applications and aging, explain discrepancies, and communicate with operating teams.
- Solid Excel capability and experience with an ERP, AR or property accounting platform.
- Strong organization, sound judgment and attention to confidential financial information.
Nice to Have
- Hospitality or managed-property AR experience.
- Experience with Opera PMS
- Experience supporting direct billing approval workflows and travel-agent commissions.
- Experience with Airline or Cruise line AR workflows
Skills Required
- At least 2 years of experience in accounts receivable, collections, direct billing, or account reconciliation supporting multiple business units.
- Ability to investigate ledgers, payment applications, and aging; explain discrepancies; and communicate with operating teams.
- Solid Microsoft Excel capability.
- Experience with an ERP, accounts receivable, or property accounting platform.
- Strong organization, sound judgment, and attention to confidential financial information.
- Hospitality or managed-property accounts receivable experience.
- Experience with Opera PMS.
- Experience supporting direct billing approval workflows and travel-agent commissions.
- Experience with airline or cruise line accounts receivable workflows.
Sourcefit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sourcefit and has not been reviewed or approved by Sourcefit.
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Healthcare Strength — Health and dental insurance are described as strong, with coverage extending to dependents in many cases. Feedback suggests this medical coverage is a standout element that elevates total compensation.
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Wellbeing & Lifestyle Benefits — Flexible hours, hybrid or fully remote options, and emphasis on work-life balance are highlighted as core strengths. Feedback suggests these arrangements support mental-health awareness and overall satisfaction.
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Fair & Transparent Compensation — Pay is considered competitive or good by many when incentives, allowances, and comprehensive benefits are factored in. Feedback suggests overall compensation can feel solid relative to alternatives, though experiences vary by role and location.
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The Company
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
