At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Senior Account Resolution Specialist at Realtor.com®
Location: Scottsdale
Are you a problem solving, collections expert? Are you looking to bring value to the collection department and provide exceptional service within a high contract value account portfolio? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Account Resolution Specialist and help change the world of real estate, one home at a time.
What you’ll do:
- Research, analyze and implement the required specialized procedures associated with the assigned high value account cases, prior to initiating contact to collect past due balances.
- Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks.
- Ability to professionally communicate with and handle the concerns of high value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve.
- Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management.
- Serve as a resource to assist other collectors with difficult or complex accounts and situations.
- Support the Collections Supervisor and manage special projects as designated.
- Oversee the collections policies and processes located in the Knowledge Library to ensure the most up to date descriptions are accurate.
- Coordinate with the supervisor to manage training of all new employees in all aspects of collector day-to-day responsibilities.
- Willingness to assist in training as needed with new department processes
- Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to our daily function.
- Review and respond to customer inquiries in multiple queues.
How we work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role in our Scottsdale office three times each week.
What you’ll bring:
- Minimum of High School Diploma or equivalent.
- 3+ years’ experience in Business/Corporate Collections.
- Proficient in Microsoft Products: Excel and Word.
- Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals.
- Knowledge of Billing and Collections procedures.
- Excellent time management skills with acute attention to detail.
- Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.
- Strong interpersonal skills and willingness to adapt to rapid change.
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
What the Team is Saying
What We Do
We pioneered the world of digital real estate more than 25 years ago. Today, through our website and mobile apps, we are a trusted guide for consumers, empowering more people to find their way home by breaking down barriers, helping them make the right connections, and creating confidence through expert insights and guidance. For professionals, we are a trusted partner for business growth, offering consumer connections and branding solutions that help them succeed in today's on-demand world.
Why Work With Us
The way home begins with you. With a diverse team of experts alongside you, you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home, in every form.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work in one of our offices, be fully remote or the best of both worlds! (Note: Some positions require that you live within 90 miles of our of office.)
