Senior Account & Relationship Manager

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4 Locations
In-Office
76K-106K Annually
Information Technology • Software
The Role

Hybrid role out of any of our office locations. Preferred candidate will be located in EST or CST.

As a Senior Account & Relationship Manager, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.
#Responsibilities:

  • Identify and develop new business opportunities within assigned market.
  • Engage with clients to understand their needs and align them with the organization's offerings.
  • Prepare and deliver effective sales presentations and product demonstrations.
  • Negotiate product/service terms with moderate authority.
  • Maintain comprehensive records of customer interactions and sales metrics.
  • Follow up on leads and convert them into sales.
  • Manage customer accounts and ensure their satisfaction.
  • Collaborate with internal teams to address customer requirements and issues.
  • Assist in the preparation of sales forecasts and performance reports.
  • Participate in developing strategies to achieve sales targets.

#Skills:

  • 2+ years' experience in media/advertising sales within the Healthcare and/or Publishing markets.
  • Communication: Strong verbal and written communication skills.
  • Customer Service: Understanding of principles and practices for effective customer service.
  • Product Knowledge: Familiarity with the organization's products or services.
  • Sales Strategy: Ability to engage in moderate negotiation and sales tactics.
  • CRM Software: Proficient use of Customer Relationship Management tools.
  • Problem-Solving: Capability to resolve moderately complex customer issues.
  • Organization: Strong organizational and time-management skills.
  • Analytical Skills: Basic analytics for tracking performance and metrics.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

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The Company
Hagerstown, MD
18,996 Employees

What We Do

Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.

Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

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