At KONE, we bring buildings to life.
Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.
About the Role
Due to an internal move, we are seeking an experienced Senior Account Manager for a permanent role within the service team. You will take ownership of a portfolio of service customers for the North Sydney Region. This role is responsible for managing long‑term customer relationships, maximising service revenue, and identifying opportunities to grow KONE’s share of the customer lifecycle. There will be some Business Development aspects of the role, where you are expected to win work, via leveraging relationships.
You will be measured on customer loyalty, retention, service growth and profitability while ensuring seamless collaboration across sales and operations teams.
Key Responsibilities
Build and maintain strong, long‑term relationships with strategically important customers within your territory.
Own and manage the service contract portfolio, including renewals, variations, and value‑adding solutions
Monitor account performance, customer satisfaction (NPS), sales funnel activity and report insights to management
Identify, develop and close opportunities to grow service revenue, modernisation and lifecycle solutions.
Negotiate commercial agreements
Actively manage customer issues, complaints and risks
About You
Proven experience in Account Management, Sales or Business Development, ideally within services, building products, construction or technical industries.
Lift industry experience is desirable but not essential
Strong customer‑centric mindset and deliver value‑based solutions.
Confident managing complex, multi‑stakeholder accounts and long‑term contracts
Commercially astute with sound understanding of profitability, forecasting and sales funnel management
Excellent communication, presentation and negotiation skills.
Why Join Us?
Work with a loyal, established customer base across the full lifecycle of vertical transport.
Opportunity to make a real impact through long‑term relationships, not transactional sales.
Competitive salary package with performance incentives.
Enjoy career progression opportunities within a global organisation
Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space
Grow with comprehensive learning and development programs covering a wide range of professional skills
Ready to take the next step?
Joining KONE means becoming part of a diverse and inclusive team that values growth, sustainability, and making cities better places to live.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Proven experience in Account Management, Sales or Business Development
- Experience within services, building products, construction or technical industries
- Strong customer-centric mindset
- Excellent communication, presentation and negotiation skills
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
