Senior Account Manager

Cybersecurity for growing businesses is broken — even enterprises spend heavily across hundreds of disconnected tools for marginal real-world benefit. For startups and mid-sized firms, this gap often means forgoing security entirely, or cobbling together a solution that leaves them vulnerable in other ways. At Zip Security, we build solutions that make enterprise cybersecurity effective and doable for growing businesses of all kinds, whether or not they have a security team in house.
Our product is a complete security program that automates device management, endpoint security, identity and access management, compliance, and managed IT and security operations to keep teams of all kinds protected. We help our customers pick their right security frameworks, correctly deploy the tools, policies, and controls they need, and keep everything enforced over time, so their business is protected and compliant, 24/7.

Zip is at the cutting edge of what’s possible in cybersecurity, and dedicated to delivering value for our customers. It’s a big part of why we’re backed by Ballistic Ventures. Major platforms are opening APIs that enable automated management at scale, new government initiatives are surfacing global threat data, and we're positioned to be the first to properly integrate all of it. We're looking for driven, talented people to help us get there. If this resonates with you, we invite you to consider building alongside our team.

We’re hiring a Senior Account Manager to own and grow our customer relationships post-sale. This is a founding role focused on driving renewals, expansion, and long-term customer value.

You’ll manage a portfolio of customers and be responsible for retention, identifying opportunities to expand accounts, mitigating churn risk, and building strong, trusted relationships.

This role is ideal for someone who is commercially minded, relationship-driven, and excited to help build the Account Management function from the ground up.

• Own a book of business

  • Manage a portfolio of mid-market and/or enterprise customers

  • Serve as the primary point of contact for all commercial conversations

• Drive renewals

  • Manage the full renewal lifecycle, from early risk identification to close

  • Accurately forecast and consistently hit renewal targets

• Identify and close expansion opportunities

  • Partner with customers to uncover new use cases and growth opportunities

  • Lead upsell and cross-sell motions to increase account value

• Build strong customer relationships

  • Develop multi-threaded relationships across stakeholders

  • Act as a strategic partner and trusted advisor

• Collaborate cross-functionally

  • Work closely with Sales, Product, and Support to drive customer outcomes

  • Ensure alignment across teams to maximize retention and growth

• Help build the AM function

  • Contribute to playbooks, processes, and tooling

  • Bring structure to account planning, renewals, and expansion strategy

• 5+ years of experience in Account Management, Strategic AM, or quota-carrying roles with expansion ownership

• Proven track record of:

  • Driving renewals and net revenue retention

  • Closing upsells and expansions

• Comfortable owning commercial conversations

  • Pricing, packaging, and contract negotiations

• Experience managing mid-market or enterprise accounts

• Strong relationship-building and communication skills

• Ability to thrive in a fast-paced, early-stage environment

We believe great teams are built by curious people who care deeply about learning, collaboration, and ownership. At Zip Security, you’ll have the autonomy to contribute ideas, shape decisions, and help build both our product and our culture. If you’re excited about the role, we encourage you to apply — even if your experience doesn’t perfectly align with every qualification.

• Competitive compensation, equity, and comprehensive health benefits starting on day one

• 401(k) plan to help you invest in your future

• Flexible hybrid work environment (2-3 days in office! You decide what is best for you!)

• Monthly wellness benefits to help you stay active, healthy, and balanced in whatever way works best for you

• Comprehensive family-building, fertility, and hormonal health benefits to support you through every stage of life

• High ownership, autonomy, and the opportunity to shape a rapidly growing company

• Fully stocked office with endless snacks, coffee, and tea, plus Zip swag and team outings

• Initial Screen with Talent Partner

• Hiring Manager Screen

• Technical or Team Interview

• Executive Interview

• Offer