Senior Account Manager

At Gridcog, we’re on a mission to accelerate investment in the clean energy transition. We are a SaaS start-up of energy nerds on a mission to accelerate the energy transition by building the best project modelling software to enable our users to make intelligent energy decisions.

We’re expanding in the UK and Europe, and we are seeking a Senior Account Manager to help accelerate our growth with existing customers. You will join our London or Berlin based team.

Our software enables professionals in renewable energy to make informed investments into energy projects that deliver economic and environmental value. Our clients include many of the world’s leading Developers, IPPs, Consultants and Energy Users, and we have built a strong and growing customer base across Europe.

As we continue to scale, we are now introducing a dedicated account management function to ensure we deliver maximum value to our customers while capturing the full commercial opportunity across our accounts.

As our founding Senior Account Manager, you will play a key role in building this function. This is a builder role where you will help define our approach, processes and best practices as we grow.

You will own a portfolio of strategic customers with responsibility for renewals, expansion and Net Revenue Retention targets. You will work closely with our Industry, Sales and Marketing teams, allowing you to focus on building relationships, driving value and leading commercial conversations. If this sounds like you, please read on!

• Own and grow a portfolio of key customer accounts, with responsibility for delivering against customer health (product adoption), contract renewal, revenue expansion, and Net Revenue Retention targets
• Develop and execute account development plans, identifying and leading opportunities to expand Gridcog’s footprint across teams, geographies and use cases
• Build strong, trusted relationships with senior stakeholders, aligning Gridcog to their strategic priorities and driving long-term value
• Lead commercial conversations including renewals, pricing and contract negotiations, with a focus on meeting and exceeding targets
• Play a lead role in our account management cadence, including monthly account reviews with senior stakeholders and weekly customer syncs
• Partner closely with Industry, Sales and Marketing teams to ensure customer success and unlock growth opportunities
• Contribute to the ongoing development of our account management processes and best practices as we scale

• Experience in strategic account management role within a SaaS, data or technology business in the energy sector
• A strong track record of owning and growing customer accounts, including delivering against renewal and expansion targets
• Sufficient understanding of energy markets and the energy transition to engage credibly with customers, without requiring deep technical expertise
• Comfort operating in ambiguity, with the ability and motivation to build processes, structure and best practices in a currently low-process, fast-growing environment
• The confidence and credibility to engage senior stakeholders and lead commercial conversations, including renewals and negotiations
• Excellent communication and relationship-building skills, with a strong sense of customer empathy
• Strong commercial acumen, with a proactive approach to identifying and driving growth opportunities
• A collaborative mindset and enthusiasm for working across Industry, Sales and Marketing teams

• Experience in a high-growth startup or scale-up environment
• Exposure to European energy markets or multi-country customer portfolios
• Fluency in a second European language

• Competitive remuneration package aligned with experience and skills
• Opportunity to work as part of our social Londo or Berlin based team with flexible working arrangements
• Be part of a high-performing team that values innovation and creative problem-solving
• Contribute to the decarbonisation of the world’s energy system
• Support for ongoing professional and personal development
• An annual all-company retreat, with recent locations including Bali and Bintan Island

We are committed to building a diverse and inclusive team at Gridcog. We welcome applicants from all backgrounds, as we believe an inclusive environment and diversity of perspective leads to innovation and success.