ICF Next is one of the leading integrated communication agencies in Europe, specialising in large-scale campaigns across the European Union.
The Senior Account Manager is responsible for developing and implementing FWCs, working under the guidance of an Account Director or the Head of ADs. This role requires expertise in client management, including regular client engagement to expand portfolios and gather feedback on agency performance. The Senior Account Manager works closely with project teams, providing client insights, feedback, and direction to ensure satisfaction.
Key responsibilities include developing financial and technical proposals, defending them, and ensuring compliance with contractual obligations. The role requires meeting deadlines and performing effectively under pressure. Additionally, the Senior Account Manager will create FWC activation plans, implement strategies to meet KPIs, and provide regular reports on financial performance and client satisfaction. Ensuring timely delivery of final reports and collection of payments is also crucial.
Qualifications
Up to 6 years of experience in communications, preferably within EU institutions
Master’s degree in communication, political science, marketing, or a related field
Strong understanding of communication areas including media relations, social media, creative concept development, event management, and production
Experience in financial management, budget preparation, and subcontractor management
Extensive project management experience, from inception to closure and reporting
Excellent client-facing skills with strong communication and negotiation abilities
Commercially driven, proactive, and eager to stay up to date with communication trends
A collaborative team player with leadership qualities and motivational skills
Proficient in English and French
Key Responsibilities
Drive client engagement and manage FWCs in line with financial KPIs
Develop strategic client engagement plans and participate in sales meetings
Represent the agency at client and networking events to build strategic and commercial relationships
Create, manage, and defend complex budgets
Continuously develop new communication skills to enhance proposal defense and sales efforts
Collaborate with New Business (NB) teams to identify new opportunities and provide strategic input for tender development
Oversee financial, contractual, and operational management of FWCs/accounts with support from senior leadership
Ensure high-quality, professional work by applying Prince2 processes and monitoring contracts
Work closely with various service teams to develop innovative and creative offerings for clients
Foster a collaborative team spirit that promotes professionalism and curiosity
Ensure regular reporting on client and FWC status with risk assessments in place
Contribute to the implementation of ICF Next’s new vision and explore synergies with other ICF divisions where relevant
Report regularly to the Head of ADs
Right to Work, Location & Sponsorship (Spain)
We welcome applications from candidates based in any country. This role is located in Spain, and successful candidates must:
Have the legal right to work in Spain, or be eligible for sponsorship on a case-by-case basis, and
Be physically located in Spain by Day 1 of employment (or shortly before your start date).
Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Madrid, Spain (ES01)
Skills Required
- Up to 6 years of experience in communications, preferably within EU institutions
- Master's degree in communication, political science, marketing, or a related field
- Strong understanding of communication areas including media relations, social media, and creative concept development
- Experience in financial management, budget preparation, and subcontractor management
- Extensive project management experience, from inception to closure and reporting
- Excellent client-facing skills with strong communication and negotiation abilities
- Proficient in English and French
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical plan options plus dental and vision coverage. Mental-health support is also emphasized through an EAP offering therapy and coaching sessions alongside other wellbeing resources.
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Retirement Support — Retirement benefits include a 401(k) match with immediate vesting, which strengthens the long-term value of the package. An employee stock purchase plan is also described as available, adding another savings/ownership pathway.
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Parental & Family Support — Family-building benefits include fertility/surrogacy and adoption reimbursements and additional support services for parents. These programs broaden the total rewards proposition beyond base pay.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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