#LI-HYBRID
WHY KENES:
At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.
JOB SUMMARY:
We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager.
Responsibilities
- Develop long-term relationships with Kenes clients, actively contributing to the growth and promotion of their businesses.
- Partner with clients, offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
- Responsible for direct management and professional/personal development and satisfaction of team members.
- Lead and empower the team through effective development strategies.
- Work closely with clients to understand their business needs; present creative, practical solutions to enhance business outcomes.
- Overall accountability for congress budgets.
- Achieve targets and maximize profits for all stakeholders.
- Effectively communicate client messages, requests, and goals to the internal team, on a regular basis.
- Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
- Coordinate with various Kenes departments to address client issues and problems, striving to always improve the level of service.
- Design and produce documents and presentations for clients; clearly communicate client ROI.
- Recognize potential problems early and initiate/apply problem-solving processes in a timely manner.
- Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
- Responsible for the delivery and quality of work produced by the team.
Requirements & Experience
- Excellent written and verbal communication skills in English (native or near-native level);
- Experience in the events/ conferences industries.
- Strategic thinker with a consultative approach and a strong client orientation.
- Proven experience in building, managing, and expanding client relationships.
- Bachelor’s degree in Business Administration or a related field
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); familiarity with CRM systems
- Demonstrated ability to manage large budgets (over €1 million) – advantage.
- Experience managing direct reports and leading teams – advantage.
- knowledge of other European languages – advantage.
- Competitive salary and full-time labor contract.
- Flexible benefits program: food vouchers, optional additional health insurance, corporate discounts, etc.
- Fixed working hours (Monday-Friday).
- Hybrid working mode, excellent office location, and free shuttle bus from the metro station to the office.
- Gifts for special occasions, fruits, massages, and yoga classes in the office once per week.
- Real opportunities for professional development in a leading international company.
- Friendly team culture that promotes initial and continual professional education and team collaboration.
- Regular team events.
- Refer a friend program.
Only short-listed candidates will be contacted.
All documents will be treated with the strictest confidentiality!
Top Skills
What We Do
Our Mission: To be the world’s leading facilitator of meetings for global exchange of professional knowledge in medical, scientific and other professions, based upon our core values of integrity and excellence. With over 60 years of expertise, Kenes Group has become a global leader in meetings, excelling as a Professional Conference Organiser (PCO), Association Management Company (AMC), and Continuing Education Provider (CPD/CME). Founded in Tel Aviv in 1965 and headquartered in Geneva, Kenes Group has hosted over 4,300 conferences in more than 100 cities around the globe, providing services to over 220,000 participants per year. Over the past six decades, Kenes Group has established and maintained its winning reputation as a global meeting and association management provider. Recognised as the world leader in meeting planning, Kenes Group is the only global PCO dedicated to medical and scientific events. Kenes Group boasts a long-standing client base of some of the world’s foremost organisations and associations, with more than 100 returning and long term clients. With a team of over 350 professional, multi-cultural, multi-disciplinary employees in 18 locations on four continents, Kenes Group truly delivers global expertise with personal, local know-how. Our clients have come to rely on Kenes Group as a competent, loyal and trusted advisor. We have earned our reputation as the provider of choice for global conference management. Kenes Group is proud to be accredited member of IAPCO (International Association of Professional Congress Organisers) and ICCA (International Congress and Convention Association) and to have team members in both PCMA (Professional Convention Management Association) and ASAE (American Society of Association Executives).
