Senior Account Manager

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

Senior Account Manager

Welcome to Steelscape.
Our team of 400 people is our strength, and we want our people to be safe, successful and well.
We love what we do. We’re a leading west-coast manufacturer of coated and painted metal for construction providing enduring products, inspiring design options and superior customer experience – building a foundation of strength, beauty and performance within our communities.
We sit alongside our colleagues at ASC Profiles as part of NS BlueScope Coated Products North America (CPNA), a joint venture between BlueScope and Nippon Steel.
Working in close-knit teams, our culture feels like a local business while benefiting from the scale of the group and global organization.
Joining the Steelscape team means you’ll play your part in our ongoing success as we consistently deliver for our customers and strengthen our communities, now and into the future.

Purpose

The Sr. Account Manager will manage a customer base while contributing to and assisting the Director, Sales in leading business development and commercial activities. Responsible for identifying and developing profitable opportunities, interacting with the customers to gather market information, fostering a positive work environment, developing both the long and short-range forecasts to aid in operational and financial planning and relationship building with customers throughout the defined territory.  The Position exists to provide field interface with existing and prospective customers, building relationships, providing pricing, soliciting orders and helping our customers grow their business.

Primary Duties & Responsibilities

• Provide field interface with existing and prospective customers establishing and implementing product and technical strategies, building relationships and helping our customers grow their business.  Provide and extract market intelligence during all calls with customer base.
• Provide service levels that exceed customer expectations throughout the life of the order with order review and contact with customer
• Employ sound risk management principles to meet or exceed profitability expectations
• Serve as main contact for customers identifying innovative solutions which includes the development and continuance of effective relationships with relevant internal and external stakeholders
• Develop and provide pricing, solicit orders and review for accuracy all orders input by customer service representative.
• Prepare (3) month rolling forecast with input from customer and customer service representative.
• Review forecast with customers on a monthly basis and review open orders on a weekly basis for accuracy.  Track shipments by month and annual to review with account
• Provide information on account or territory as needed by Director, Sales or Steelscape GM.  Post call reports and market intelligence in Teams Frequently.  Support and be an extension of sales leadership.
• Prepare and review with management annual budget for territory

Tools Required

• Email
• SAP
• Excel
• Word
• XtraScape (customer portal)
• PowerPoint
• WQT
• Paint Pricing
• Transportation costs

Skills & Competencies

• Be an advocate for and mentor others within the organization with the primary objective of assisting current and new employees grow in their respective roles.
• Attention to detail and a high level of accuracy
• Customer service oriented
• Proficiency in the English language, with effective oral and written communication skills
• Excellent organizational skills and time management skills
• Ability to analyze and solve problems effectively
• Develop territory sales plan
• Promote safety awareness at both company and customer level
• Ability to travel and often spend long hours driving to customer locations

Education & Experience Qualifications

Minimum:        

• High School Diploma or equivalent.
• 4 years relevant experience as an Account Manager
• Experience developing and maintaining strong customer relationships.
• Knowledge of raw materials with an emphasis on Steel.
• Knowledge of metal building components and end uses.
• Experience with Vendor relationships.
• Ability to read and understand Economic Reports

Preferred:

• Bachelor’s Degree in Business, Construction, Engineering
• Experience with Steelscape and/or related products

Salary Range: The expected pay scale for this role is $123,000 - 142,000 annually, depending on experience, skill set, and qualifications. In addition to base salary, this position is eligible for a targeted annual bonus of 20%, Fuel Card, Car Allowance, health and welfare benefits and 401(k) match in accordance with BlueScope policies.

Arbitration Notice

Steelscape LLC (and its related BlueScope companies) requires all new hires to sign a Mutual Arbitration Agreement as a condition of employment. This agreement provides that any employment-related disputes between you and the Company will be resolved through final and binding arbitration rather than in court, except where prohibited by law. The agreement also includes a class and collective action waiver, meaning claims must be brought on an individual basis.

Applicants may review a copy of the agreement upon request prior to signing.

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.