About the role:
We’re looking for a proactive, detail-oriented Account Manager to serve as the strategic point of contact for our e-commerce clients. In this role, you’ll bridge client goals with internal execution, ensuring campaigns are delivered on time, performance targets are met, and relationships grow long-term.
You’ll work closely with media buyers, creatives, and strategists to translate business objectives into actionable marketing plans that drive measurable revenue growth for our clients. This is a client-facing role ideal for someone who combines strong communication skills with performance marketing knowledge and a commercial mindset.
About us:
BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:
A creator marketplace managing over 80,000 influencer partnerships monthly
An AI-powered platform to streamline discovery, outreach, and whitelisting
Proven playbooks in influencer marketing, paid media, performance creative, and CRO
We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.
BM Digital is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.
Responsibilities:
- Manage a portfolio of e-commerce client accounts and act as their primary point of contact
- Build and maintain strong client relationships focused on retention and growth
- Understand client business models, KPIs, margins, and growth targets
- Coordinate internal teams to execute campaigns across paid media, creative, email, and other channels
- Lead client calls, performance reviews, and strategic planning sessions
- Monitor campaign performance and translate data into clear insights and recommendations
- Identify upsell and cross-sell opportunities aligned with client goals
- Ensure deliverables are completed on time and meet quality standards
- Proactively troubleshoot issues and communicate solutions quickly
- Prepare reports, presentations, and strategic roadmaps
Requirements:
- 3+ years experience in account management, client success, or marketing strategy (agency experience preferred)
- Strong understanding of digital marketing channels (Meta, Google, email, CRO, etc.)
- Experience working with e-commerce brands or DTC businesses
- Excellent communication and presentation skills
- Analytical mindset with ability to interpret performance data
- Strong project management and organizational skills
- Ability to manage multiple clients and priorities simultaneously
- Commercial awareness and results-driven thinking
- Proficiency with reporting tools, dashboards, and project management systems
- Fluent English
Additional details:
- This is a full-time, remote position
- The annual compensation range is $65K-85K USD depending on experience
Top Skills
What We Do
BM Digital is the leading digital marketing firm. Our mission is to inspire people and brands to make an impact by using creativity, media, and innovation. We believe that the best way to achieve that is by fostering a community of inclusion, where every employee has a chance to become their best creative and professional self. We are founders & operators that have built unicorns and multiple 9 figure businesses. We help build and scale e-commerce companies, frequently buying equity stakes and/or providing working capital. We manage US$100M+ in annual digital marketing spend across the portfolio, driving well into 9 figures in revenue - profitably. We work with celebrities like Cardi B, Justin Bieber, Snoop Dog, Messi, Vanessa Hudgens and many more, to tens of thousands of micro-influencers and content creators on all major platforms. BM Digital has headquarters in San Francisco, and global offices in New York, London, and Hong Kong.
