Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.
This NYC based role has a competitive salary range of $85,000-$95,000 depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.
Who We AreDirect Agents is not a traditional agency. We are an elite team of builders and operators—growth strategists,media architects, and creative thinkers—who partner with ambitious brands to drive measurable revenue growth. Backed by Kanopy AI, our proprietary intelligence platform, and exclusive partnerships with tech and media platforms, we deliver the kind of unfair advantage that helps clients dominate, not just compete.
We operate at the intersection of technology, media, and strategy—where AI meets human expertise to produce outcomes that neither can achieve alone. Our client roster includes brands like Tennis Channel, Marvel, NYSE, Morgan Stanley, Prologis, and DistroKid.
Key ResponsibilitiesStrategic Client Leadership
- Own end-to-end client relationships as their primary strategic advisor and business partner
- Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
- Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
- Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
- Proactively identify and develop new revenue opportunities through strategic account growth
- Navigate complex client challenges and serve as escalation point for critical issues
Advanced Campaign Strategy & Innovation:
- Lead the development of comprehensive, integrated marketing strategies across all digital channels
- Pioneer new approaches and testing methodologies to drive breakthrough performance
- Lead campaign strategy for high-value, complex accounts with substantial budgets
- Mentor junior team members on strategic thinking and client management
Account Leadership & Operational Excellence:
- Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
- Drive accountability across teams to meet critical client deadlines and milestones
- Establish project governance and communication protocols for campaigns & deliverables
- Prioritize competing demands across portfolio of accounts to maximize impact
- Coordinate with internal teams to maintain project timelines and deliverable quality
- Mentor junior team members on effective project management and client communication
Required Experience:
- 4-6 years of account management experience with proven track record of driving significant client growth
- Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
- Demonstrated experience managing high-value accounts
- Experience presenting to and influencing C-level executives
- Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
- Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
- Must be self-motivated, highly organized, and a team player
- Strong attention to detail
Essential Skills:
- Advanced strategic thinking and business acumen
- Strong analytical skills and data interpretation capabilities
- Exceptional presentation and communication skills
- Leadership experience with ability to influence across all organizational levels
- Deep understanding of performance marketing ecosystem and emerging trends
- Proven track record of driving measurable business results
Why Direct Agents
- Proprietary Technology: Work with Kanopy, our custom-built platform that powers smarter marketing decisions
- Growth-Focused Culture: 4.5-year average employee tenure, 5-year average client tenure, and a team that values innovation over the status quo
- Strategic Client Work: Partner with fast-growing brands to drive meaningful revenue growth
- Minority-Owned Leadership: Powered by diversity, passion, and innovation since 2003
This role is based in our NYC office. You must reside or be willing to relocate within commuting distance.
Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team. If you have questions about the validity of this job posting, please email [email protected]Top Skills
What We Do
Direct Agents is an independent, minority-owned digital marketing agency that specializes in performance-driven customer acquisition solutions. Founded by first-generation immigrants, Direct Agents celebrates its 19th year in business this year.
Our agency goes beyond the standard marketing toolbox through innovation in Paid Media, Enterprise SEO, Strategy, Amazon, Creative, Inclusive Marketing Strategy, Analytics, & Paid Social. Direct Agents is built to help clients achieve success through a diverse and passionate group of experts based in NYC, LA, and beyond.
We’re breaking the industry mold and leading with a diverse mindset. Here at Direct Agents, diversity isn’t just a buzzword, it’s in our DNA.
• 5x Winner of Crain’s Best Places to Work (2022, 2021, 2020, 2019, 2018)
• 42% Diversity
• 57% Female / Male ratio
• ‘WoDA’ is Direct Agents’ women powered employee resource group which works to pave the path to leadership for all women through monthly workshops
• ‘State of the World’ helps provide an open forum to discuss the social movements of our time and how we can have an impact on them
• Team and company-wide bonding events (ask us about our puppy breaks!)
• Opportunities to get involved with the community through mentorship and pro bono marketing services
• A work family that is as committed to its work as it is to having fun
Our culture offers more than just happy hours; we're fueled by excellence, collaboration, and growth opportunities. At Direct Agents, you are empowered to create your own career journey through cross-channel learning opportunities and mentorship. If you’re looking for a new role with space to directly influence the business and company culture, visit our Careers page and apply to become a “Shaper of Change!”
To learn more about our services visit www.directagents.com or email [email protected].
